Support Worker Team Leader

Details of the offer

Ko wai matou? | Who are we?
Access Community Health (Hauora-Tara-A-Whare) is a leading provider of home-based healthcare and support. Our nationwide teams of over 4,000 support workers and registered nurses support people to remain active, safe, and independent in their own homes and communities.

He korero whakamarama mo tenei turanga | About the role
Lead from the front! Take charge and inspire your team to deliver exceptional home-based / community healthcare services that exceed expectations. As a Support Worker Team leader, you will be responsible for providing leadership, staff development, recruitment, support to the Advanced Support Workers in the delivery of homecare support within your assigned region, consultation with care coordination and community nurse teams, liaise with the community clinical team and Trainer on their requirement for SW competency assessments, establish a rapport with Tangata and their whanau. Your role will involve implementing service delivery models aligned with our values, ensuring quality assurance, and meeting contractual requirements. You will develop strong relationships with key stakeholders.

He aha ai matou? | Why Us?

A supportive Nationwide team with a strong values-based culture
A passionate business that promotes diversity and inclusion that are reflective of the communities we serve
On-board training and Career development
Lead and support a developing team of Care Coordinators
An opportunity to enhance your current skill set and step into the healthcare industry.
Be a part of a large supportive and passionate team within a company that thrives on the best health and wellbeing outcomes for our communities


Nga mohiohio e pa ana ki tenei mahi | About this position

Working alongside the regional leadership team to deliver quality home and community support services to our clients and their Whanau
Facilitating co-operative and cohesive working relationships between our Nursing, Care Coordination and Support Worker teams
Leading a team of care coordinators to facilitate the delivery of a responsive client focused home support service
Ensuring support workers are rostered safely and effectively to meet the needs of our clients
Overseeing all new referrals to ensure effective rosters are put in place
Championing customer service and communication excellence
Managing escalations and complaints


Nga tohungatanga mo tenei turanga | Skills and experience

A demonstrated commitment to Te Tiriti o Waitangi in the workplace
Actively demonstrates the ability and desire to show cultural sensitivity, awareness and understanding of diversity
Eligibility to work in New Zealand
Experience in leading and supporting a large busy team
Highly organised individual with excellent time and management skills
Experience in logistics, planning and prioritisation
Strong team player who is able to work effectively with a wide range of people
Previous experience working in a call centre or a similar dynamic working environment
Strong relationship management skills, both internal and external
Ability to build and maintain working relationships both internal and external
Proficient with general computer skills, including Microsoft Office suite
Excellent verbal, written communication and organisational skills
Thrives in a fast-paced environment


Those that are shortlisted will be contacted. Please only apply for this role if you have current NZ working rights.
For more information about the role please email ******
He whakangakau, he whakarongo, he whakapiri, he whakamanawanui. We ask, we listen, we support, we act.

Job Details



Reference #


4375





Posted on


31 Oct 2024





Closes on


28 Feb 2025 09:00





Location(s)


Wellington, Wellington Central, Hutt Valley, Porirua & Kapiti Coast, Rest of Wellington Region





Expertise


Support Worker Team Leader





Job level(s)


Experienced, Management





Work type(s)


Permanent full-time




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Nominal Salary: To be agreed

Job Function:

Requirements

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