**Job Title: Support Representative - Work from Home** **Company: Methven** **Location: Nelson, Nelson, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 0** **Job Description:** Join Methven, a leader in innovative water delivery products, as a Support Representative working from the comfort of your home! We are looking for dedicated and motivated individuals with a passion for customer service and a commitment to excellence. This part-time entry-level position provides an excellent opportunity for those looking to begin their careers while contributing to our mission of sustainability and quality. **Responsibilities:** - **Customer Interaction:** Provide exceptional customer service by addressing inquiries through various channels (email, chat, and phone). Respond promptly to customer requests and concerns, ensuring a positive experience. - **Problem Resolution:** Troubleshoot and resolve product-related issues reported by customers. Work closely with the technical support team to escalate unresolved issues and follow up until resolution. - **Product Knowledge:** Develop a deep understanding of Methven products and services to provide accurate information to customers. Stay updated on new product releases, features, and company policies. - **Documentation:** Maintain detailed records of customer interactions and issues resolved within our customer relationship management (CRM) system. Ensure all information is accurate and up-to-date. - **Feedback Collection:** Gather customer feedback through surveys and direct communication. Provide insights to the management team to help improve products and services. - **Team Collaboration:** Work collaboratively with other team members and departments to ensure seamless communication and service delivery. Participate in team meetings and training sessions. - **Time Management:** Effectively manage your workload to meet both individual and team performance targets. Prioritize tasks to ensure efficiency and productivity in a remote work environment. - **Adhere to Company Values:** Uphold the highest standards of ethical conduct and integrity in all interactions with customers and colleagues. **Requirements:** - **Education:** High school diploma or equivalent; additional certifications in customer service or related fields are a plus. - **Experience:** No prior experience is required; however, any exposure to customer service or retail environments will be beneficial. - **Soft Skills:** - **Project Management:** Ability to manage multiple tasks and projects simultaneously, ensuring timely completion. - **Emotional Intelligence:** Strong capacity to discern emotions, demonstrate empathy, and respond to the emotional needs of customers and teammates. - **Personality Traits:** - **Dedicated:** A strong commitment to the job and a passion for helping customers. - **Motivated:** Self-starter who shows initiative and takes ownership of tasks. - **Technical Skills:** Proficient in using computers and various software applications. Experience with CRM systems is preferred but not mandatory. - **Communication Skills:** Excellent verbal and written communication skills, with a strong command of the English language. Ability to communicate clearly and effectively with a diverse customer base. - **Availability:** Must be flexible to work part-time hours, including evenings and weekends as needed. **Benefits:** - **Travel Opportunities:** Participate in company events and training sessions while exploring various locations. - **Paid Overtime:** Compensation for any overtime work, ensuring that your extra efforts are rewarded. - **Paid Sick Leave:** Safeguard your well-being with paid sick leave, emphasizing the importance of health. **Application Process:** To apply for the Support Representative position, please submit your resume and a cover letter detailing your relevant skills and experience. The deadline for applications is November 3, 2024. **Equal Opportunity Statement:** Methven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.