Support Manager - Work From Home

Job Description:

Dawn Aerospace is seeking a talented and experienced Support Manager to join our team on a part-time basis, working remotely from home. As a Support Manager, you will be responsible for overseeing the support team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner. You will also be responsible for developing and implementing support strategies to improve customer satisfaction and retention.

Responsibilities:
- Manage and lead the support team, providing guidance and support as needed
- Develop and implement support strategies to improve customer satisfaction and retention
- Monitor and analyze support metrics to identify areas for improvement
- Handle escalated customer inquiries and issues, ensuring timely resolution
- Collaborate with other departments to address customer feedback and improve products and services
- Train and onboard new support team members
- Stay up-to-date on industry trends and best practices in customer support

Requirements:
- 8 years of experience in a customer support role
- Proven experience managing a support team
- Resourceful and driven personality traits
- Strong leadership and adaptability skills
- Excellent communication and interpersonal skills
- Ability to work independently and remotely
- Experience working in a global, cross-border environment is a plus

Benefits:
- Employee discounts
- Travel opportunities
- Relocation allowance

Working Environment:
At Dawn Aerospace, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our team is diverse, talented, and passionate about pushing the boundaries of aerospace technology.

Equal Opportunity Statement:
Dawn Aerospace is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.