**Job Title: Support Manager - Work from Home** **Company: Hanesbrands** **Location: Dunedin, Otago, NZ** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 5** --- **Job Description:** Join Hanesbrands as a Support Manager and become an integral part of our dynamic team dedicated to delivering exceptional service to our customers.
This part-time remote position is an exciting opportunity for a motivated individual with a passion for helping others.
You will play a crucial role in leading our support initiatives, driving efficiency, and fostering a positive environment for both team members and customers.
**Key Responsibilities:** 1.
**Customer Support Management:** - Oversee daily operations of the customer support team, ensuring high levels of customer satisfaction and prompt resolution of inquiries and issues.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Monitor and evaluate team performance, providing coaching and feedback to optimize service delivery.
2.
**Team Leadership:** - Provide guidance and support to team members, fostering a collaborative and motivated work environment.
- Conduct regular training sessions and workshops to enhance team capabilities and product knowledge.
- Lead by example by demonstrating exemplary customer service skills and a commitment to team goals.
3.
**Communication and Decision-Making:** - Serve as the main point of contact for escalated customer issues, employing strong decision-making skills to resolve complex situations effectively.
- Collaborate with cross-functional teams to develop solutions that enhance product offerings and service delivery.
- Ensure consistent and clear communication within the team and with other departments.
4.
**Data Analysis and Reporting:** - Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Prepare regular reports on team performance, customer satisfaction scores, and service efficiency.
- Utilize data to make informed decisions that enhance team performance and the overall customer experience.
5.
**Creative Problem Solving:** - Foster a culture of creativity within the team by encouraging innovative ideas and solutions to improve service offerings.
- Develop and implement process improvements that enhance the efficiency of customer support operations.
6.
**Administrative Duties:** - Maintain accurate records of customer interactions, support requests, and resolutions.
- Assist in budgeting and resource management to ensure efficient use of company resources.
**Requirements:** - Bachelor's degree or equivalent experience in customer service, business management, or a related field.
- Minimum of 5 years of experience in customer support or a related field, with at least 2 years in a supervisory or management role.
- Proven ability to manage and motivate a remote team effectively.
- Strong decision-making skills and a knack for creative problem-solving.
- Reliability and a self-motivated work ethic to ensure productivity in a remote work environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with both customers and team members.
- Familiarity with customer support software and tools preferred.
**Benefits:** - Life Insurance - Company Equipment provided for remote work - Relocation allowance for those interested in relocating to Dunedin **Working Environment:** At Hanesbrands, we strive to create a working environment that sparks creativity and motivation, inspiring greatness in our team members while enabling them to deliver the highest standards of customer service.
**Application Deadline:** Please submit your application by **October 6, 2024**.
**Equal Opportunity Statement:** Hanesbrands is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other basis protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
