**Job Title: Support Manager**
**Company: Tenet Healthcare**
**Location: Hamilton, Waikato, NZ**
**Job Type: Part-Time**
**Seniority: Mid-to-Senior Level**
**Years of Experience: 6+ years**
**Deadline to Apply: ******** **
**About Us:**
At Tenet Healthcare, we are committed to delivering high-quality healthcare services and ensuring that our patients receive the best possible care. Our mission is fueled by innovation, compassion, and a dedicated workforce. We believe in creating an environment conducive to calculated risk-taking that drives progress and innovation. Join our dynamic team in Hamilton, Waikato, where your contributions can make a tangible difference in the lives of many.
**Position Overview:**
As the Support Manager at Tenet Healthcare, you will play a pivotal role in enhancing our patient and staff support services. You will lead a dedicated team while overseeing the operational aspects of support management. The ideal candidate is passionate and energetic, capable of engaging with staff and patients alike to drive exceptional service standards.
**Key Responsibilities:**
- **Team Leadership:**
- Supervise and mentor support team members, fostering a collaborative environment that encourages personal and professional growth.
- Conduct regular team meetings to review objectives, share updates, and brainstorm innovative solutions to enhance service delivery.
- **Operational Management:**
- Oversee the day-to-day operations of the support department, ensuring that services are delivered effectively and efficiently.
- Establish and monitor key performance indicators (KPIs) to assess team performance and identify areas for improvement.
- **Process Improvement:**
- Identify and implement best practices in support management, promoting a culture of continuous improvement within the team.
- Analyze workflows and develop processes to streamline operations, reduce redundancy, and enhance overall patient experience.
- **Project Management:**
- Lead and manage key projects from conception to completion, utilizing effective project management methodologies.
- Collaborate with other departments to ensure alignment of objectives and resources for successful project delivery.
- **Critical Thinking and Problem Solving:**
- Approach complex issues with a critical mindset, providing thoughtful solutions that benefit both patients and staff.
- Act as a point of escalation for complex inquiries or issues coming from the support team or patient interactions, ensuring timely resolutions.
- **Training and Development:**
- Design and implement training programs for new hires and ongoing education for existing team members to enhance skills and service quality.
- Assess team performance and provide constructive feedback to ensure continuous development.
- **Stakeholder Engagement:**
- Establish strong working relationships with other departments to facilitate cross-functional cooperation.
- Gather feedback from staff and patients to inform service enhancements and operational strategies.
**Requirements:**
- **Education:** Bachelor's degree in healthcare administration, business management, or a relevant field.
- **Experience:** Minimum of 6 years of experience in healthcare support management or a similar role, preferably within a large organization.
- **Personality Traits:**
- Passionate about healthcare and service excellence.
- Energetic with a positive demeanor, capable of motivating and inspiring the team.
- **Soft Skills:**
- Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Exceptional critical thinking and problem-solving abilities.
- Excellent communication and interpersonal skills, with a knack for engaging with diverse personalities.
**Benefits:**
- Profit-sharing opportunities that reward your contributions.
- Paid sick leave to support your well-being.
- Travel and spending expenses related to work activities.
**Working Environment:**
At Tenet Healthcare, we encourage calculated risk-taking as a pathway to innovation and progress. Our supportive culture allows employees to explore new ideas and strategies aimed at enhancing our services.
**Equal Opportunity Statement:**
Tenet Healthcare is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
**Application Process:**
Interested candidates are invited to submit their applications by September 29, 2024. Please include your resume and a cover letter detailing your relevant experience and passion for the role.
Join Tenet Healthcare and help us make a difference in the lives of our patients and community!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
