Support Manager

Job Description: DaVita HealthCare Partners is seeking a Support Manager to join our team in Christchurch, Canterbury, NZ. As a Support Manager, you will be responsible for overseeing a team of support staff and ensuring that they provide exceptional service to our customers. This is a full-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role. Responsibilities: - Manage and lead a team of support staff, including hiring, training, and performance evaluations - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze support metrics to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Handle escalated customer issues and provide resolutions in a timely manner - Develop and maintain relationships with key customers and stakeholders - Stay up-to-date on industry trends and best practices in customer support Requirements: - Bachelor's degree in business administration or a related field - Proven experience in a support management role - Strong leadership and communication skills - Driven and dedicated personality traits - Project management and persuasion soft skills - Ability to work in a fast-paced environment and multitask effectively - Excellent problem-solving skills and attention to detail Benefits: - Employee discounts on company products and services - Company transportation for work-related travel - Travel opportunities for training and conferences Working Environment: At DaVita HealthCare Partners, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and we provide our team members with the support and resources they need to succeed. Deadline to Apply: Please submit your application by September 17, 2024. Equal Opportunity Statement: DaVita HealthCare Partners is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.