Support Engineer F/M

With a local presence in sixteen countries and a wide range of systems installed across five continents, Alstef Group is a force to be reckoned with in the materials handling industries on a global scale.

We offer a promise of excellence for our dedicated 950 employees and a desire to exceed the needs of all our customers; delivering intelligent solutions and providing the long-term benefits of tailormade, automated systems that are efficient, scalable and innovative.

As a Support Engineer, you will play a key role in our support services team, providing top-notch customer service and technical assistance.
Serving as the first point of contact for our global customer base, you'll be responsible for escalating issues when necessary and providing essential hardware, network, and software support.
Duties will include:

Respond to customer incidents and requests via phone and support tickets Assist with the deployment and implementation of additional services and projects Manage incidents and service requests following standard processes Deliver basic hardware, network, and software troubleshooting and support Benefits Flexible Working Policy after a minimum period Free onsite parking in Avondale Discounted Southern Cross health insurance Employee referral program of $1500 NZD Access to INSTEP EAP wellbeing support services Earn person airpoints on company travel
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