Travel Agents/Consultants (Hospitality & Tourism)Tourplan is the world's leading software solution for tourism operators – providing world class software. Incorporating cutting-edge web and cloud technologies, Tourplan delivers an exciting and innovative user experience.With its head office in Christchurch and a global network of five regional offices based across five continents, we pride ourselves on fostering a collaborative and inclusive work environment where every individual's contribution is valued. With a commitment to excellence and innovation, we strive to create opportunities for growth and development for our employees.As we continue to expand our operations, we are seeking a Support Consultant to join our Pacific support team.Responsibilities:Analysing and understanding client support queries for Pacific clients (NZ, Australia, the Pacific Islands, and the west coast of North America)Discussing queries with clients primarily via email and over the phone (and online chat)Connecting to client systems to assist with problem analysisTroubleshooting issues and proactively identifying potential challenges and providing solutionsEscalating issues to appropriate technical teamsPresenting clients with options or resolutions to queriesDocumenting all aspects of support queriesKeeping informed on all aspects of Tourplan's products and servicesThis role is based in Christchurch, New Zealand although remote work from a major New Zealand city would be considered for the right candidate.About our ideal candidate:While this is not a technical support or development role, some general technical skills including Excel, SQL querying, XML and familiarity with complex software would be desirable, although not a requirement.Must be willing and able to work in a team environment and also independently.A strong ability to be flexible, adaptable and organised to manage a busy workload.Excellent written and verbal (English) communication skills are a must.Good communication and relationship building skills to foster trust and connection with our team and customers.A working knowledge of Tourplan within a travel industry role would be a definite advantage!What we offer:Modern office space with parkingInclusive and diverse workforce and cultureEqual opportunities employerMedical InsuranceBirthday leaveCompetitive remuneration packageHow to apply:Click the 'apply' button above, (please ensure you include a cover letter). Applications close on 25th November 2024, however we will be reviewing CVs and speaking to candidates throughout and may choose to close applications prior to the close date. Apply now if you are keen to join the Tourplan team!If you have any questions regarding this role, please reach out to Rachelle Summerfield, HR Manager (******) to arrange a confidential discussion.For more information about Tourplan, please visit our website www.tourplan.com.Please note that only applicants with the right to work in New Zealand will be considered for this position.Your application will include the following questions:How would you rate your English language skills?Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have using SQL queries?How many years' experience do you have as a support consultant?Do you have customer service experience?What's your expected annual base salary?How much notice are you required to give your current employer?
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