Travel Agents/Consultants (Hospitality & Tourism) Tourplan is the world's leading software solution for tourism operators – providing world class software.
Incorporating cutting-edge web and cloud technologies, Tourplan delivers an exciting and innovative user experience.
With its head office in Christchurch and a global network of five regional offices based across five continents, we pride ourselves on fostering a collaborative and inclusive work environment where every individual's contribution is valued.
With a commitment to excellence and innovation, we strive to create opportunities for growth and development for our employees.
As we continue to expand our operations, we are seeking a Support Consultant to join our Pacific support team.
In this role, your responsibilities will include (but not limited to): Analysing and understanding client support queries for Pacific clients (NZ, Australia, the Pacific Islands, and the west coast of North America) Discussing queries with clients primarily via email and over the phone (and online chat) Connecting to client systems to assist with problem analysis Troubleshooting issues and proactively identifying potential challenges and providing solutions Escalating issues to appropriate technical teams Presenting clients with options or resolutions to queries Documenting all aspects of support queries Keeping informed on all aspects of Tourplan's products and services This role is based in Christchurch, New Zealand although remote work from a major New Zealand city would be considered for the right candidate.
About our ideal candidate… While this is not a technical support or development role, some general technical skills including Excel , SQL querying, XML and familiarity with complex software would be desirable, although not a requirement.
Must be willing and able to work in a team environment and also independently.
A strong ability to be flexible, adaptable and organised to manage a busy your workload Excellent written and verbal (English) communication skills are a must.
Good communication and relationship building skills to foster trust and connection with our team and customers.
A working knowledge of Tourplan within a travel industry role would be a definite advantage !
What we offer… Modern office space with parking Inclusive and diverse workforce and culture Equal opportunities employer Medical Insurance Birthday leave Competitive remuneration package How to apply Click the ' apply ' button above.
Applications close on 9th October 2024 , however we will be reviewing CV's and speaking to candidates throughout and may choose to close applications prior to the close date.
Apply now if you are keen to join the Tourplan team!
If you have any questions regarding this role, please reach out to Rachelle Summerfield, HR Manager ( ) to arrange a confidential discussion.
For more information about Tourplan, please visit our website Please note that only applicants with the right to work in New Zealand will be considered for this position.
Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a support consultant?
Do you have customer service experience?
What's your expected annual base salary?
How much notice are you required to give your current employer?
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