Job Description:Genesis Energy is seeking a dedicated Support Associate to join our team working from home in Nelson, Nelson, NZ. This part-time, entry-level position is ideal for individuals with at least 1 year of experience who are reliable, energetic, and possess strong people management and leadership skills. As a Support Associate, you will play a key role in providing exceptional support to our customers and ensuring their satisfaction with our products and services. Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Provide assistance with account management, billing inquiries, and technical support- Troubleshoot and resolve customer issues efficiently and effectively- Escalate complex problems to the appropriate departments for further assistance- Maintain accurate records of customer interactions and transactions- Collaborate with cross-functional teams to improve customer support processes- Stay up-to-date on product knowledge and industry trends to better assist customers- Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates Requirements:- High school diploma or equivalent- Excellent communication and interpersonal skills- Strong problem-solving abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- Reliable high-speed internet connection and a quiet workspace- Energetic and positive attitude towards customer interactions- Previous experience in customer service or a related field is a plus- Ability to work flexible hours including evenings and weekends Benefits:- Employee discounts on company products and services- Dental insurance coverage- Remote work flexibility with the opportunity to work from home Working Environment:At Genesis Energy, we value a culture of creativity and innovation. We encourage our team members to think outside the box and come up with fresh ideas and inventive solutions to drive the company forward. As a Support Associate, you will have the opportunity to make a meaningful impact on our customers' experience and contribute to the success of our business. Equal Opportunity Statement:Genesis Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment. Deadline to Apply:Interested candidates should submit their application by March 27, 2024. Don't miss out on this exciting opportunity to join a dynamic team and make a difference in the world of customer support. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
