**Job Title:** Support Associate - Remote Work **Company:** VF **Location:** Hamilton, Waikato, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 4 --- **Job Description:** VF is seeking a dedicated and reliable Support Associate to join our dynamic team in a remote environment. As part of our commitment to providing exceptional customer experiences, the Support Associate will play a crucial role in supporting our clients and enhancing their journey with our brand. This position is ideal for individuals who exhibit strong creativity in problem-solving, possess strategic planning skills, and thrive in a flexible work setting. If you are a motivated professional looking for a part-time role with ample opportunities for growth, we would love to hear from you! --- **Key Responsibilities:** 1. **Customer Support:** - Provide high-quality support via various communication channels (email, chat, phone) to resolve customer inquiries in a timely and efficient manner. - Assist customers in navigating our products and services, ensuring they have a positive experience. 2. **Issue Resolution:** - Troubleshoot and resolve customer issues, leveraging creativity to propose effective solutions. - Document all customer interactions and maintain accurate records in the support system. 3. **Process Improvement:** - Contribute to the continuous improvement of support processes by identifying areas for enhancement and sharing feedback with the team. - Collaborate with cross-functional teams to streamline operations and improve customer satisfaction. 4. **Strategic Planning:** - Assist in developing and implementing strategies to enhance customer support initiatives. - Participate in team meetings and brainstorming sessions, providing insights and ideas for elevating the customer experience. 5. **Training & Development:** - Support onboarding and training of new team members, sharing knowledge and best practices to foster a collaborative environment. - Engage in ongoing professional development opportunities to enhance skills and advance within the organization. 6. **Reporting & Analytics:** - Monitor and analyze customer feedback and metrics to identify trends and opportunities for growth. - Prepare reports on customer support performance, presenting findings to management and suggesting actionable improvements. --- **Requirements:** - **Education:** Bachelor's degree in Business, Communications, or a related field is preferred. - **Experience:** A minimum of 4 years of experience in customer support or a related field, preferably in a remote setting. - **Soft Skills:** - **Creativity**: Ability to think outside the box and develop innovative solutions to enhance customer experiences. - **Strategic Planning**: Strong analytical skills to assess situations and create effective strategies for improvement. - **Personality Traits:** - **Dedicated**: Demonstrated commitment to delivering exceptional support and driving customer satisfaction. - **Reliable**: Ability to consistently meet deadlines and fulfill responsibilities with accountability. - **Technical Skills:** - Proficiency in customer support software and tools; knowledge of CRM systems is a plus. - Strong computer skills, including Microsoft Office Suite and basic data analysis tools. - **Communication Skills:** - Excellent verbal and written communication skills in English; fluency in additional languages is a plus. - **Availability:** Must be flexible and able to work part-time hours, including evenings and weekends as needed. --- **Benefits:** - Free accommodation to support remote work efforts. - Paid Time Off (PTO) to promote work-life balance. - Paid overtime for hours worked beyond scheduled part-time commitments. - Opportunities for unlimited personal and professional growth within the company. --- **Application Deadline:** To apply for this exciting opportunity, please submit your application by **October 27, 2024**. --- **Equal Opportunity Statement:** VF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage individuals from all backgrounds to apply. Join us at VF, where our mission is to connect with our customers and provide them with an unforgettable experience. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.