StudyLink Officer Outreach - Taranaki Region based in New Plymouth New Zealand Government – New Plymouth, North Island Education is a pathway to employment - "learn to earn". As a StudyLink Officer, you have an important role to play. You will engage and support a range of people with various backgrounds, ages, and situations, providing them with assistance, tools, and support to access our services. Every action you take impacts New Zealanders' lives. Our team is responsible for delivering an end-to-end service that incorporates the assessment, processing, and review of client information and applications. You will need to show empathy and understanding to help clients navigate and resolve often complex situations and queries. Our aim is to ensure that every client feels respected, listened to, and understood. The whanau we serve come from a wide range of backgrounds and cultures. You will create a safe environment for people to explore options and determine what's most important to them. You will empower whanau to take the lead in developing and achieving their goals. You will build strong relationships and work collaboratively with others to enhance outcomes for our people. You will need to develop and maintain relationships with your peers and partner agencies to give and receive support when needed. You will be exceptionally organised, with sound decision-making and problem-solving skills. In addition to this, you will bring a high level of personal integrity and initiative and take ownership and responsibility to follow through and deliver for the people in our community. You are professional, energetic, and able to interact and negotiate with a variety of people with a client-centric approach. Be purposeful: show care and warmth, give support to others. Look after the dignity of people through the expression of manaaki. Be strategic: support whanau to set realistic goals. This will require strong planning and organisational skills. You navigate your way through computer systems with ease and enjoy taking ownership of your work and contributing to team performance. Be resilient: the work is fast-paced and demanding; you will need to navigate through unexpected challenges. You will be highly dependable and have the grit and tenacity to show up and work hard, bringing developed strategies with you to cope with pressure in an ever-changing environment. Driven and determined to succeed, you thrive on achieving outcomes. Flexible and agile in your approach, you embrace change and learn from it. Be open: be fully present and listen intently without judgement to what is being said, empathise with whanau and their experiences, thoughts, and feelings. Strong relationship and negotiation skills on a one-to-one level as well as through group facilitation, with the ability to motivate and empower others to overcome barriers in a non-judgmental way. Manaaki – We care about the wellbeing and success of people. Mahi tahi – We work together, making a difference for communities. Whanau – We are inclusive and build a sense of belonging and place. Tika me te pono – We do the right thing with integrity. Our values represent who we are and what we stand for – if this appeals to you, do not hesitate, apply now. Key Recruitment information and dates: If you are short-listed, you'll be invited to attend a face-to-face panel interview. Candidates must be able to provide two work references (your current and previous employer). Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application. Please note - this position requires travel across the Taranaki Region; therefore, a full driver's licence is essential. #J-18808-Ljbffr