About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. StudyLink Officer Outreach - Queen Street Permanent, Full Time (37.55 hours per week) Starting salary is from B03 $60,707.00 to $72,990.00 Mo te Turanga I About the Role As a StudyLink Officer, you will be at the forefront of delivering essential face-to-face services, providing students with information, advice, and support on their study options and entitlements. You will guide them through their application process and assist with interviews for special or extra help applications. This role involves responding to enquiries through email, phone, and in-person interactions, ensuring appropriate outcomes that meet the needs of our clients. You will represent StudyLink at expos, career events, and other outreach activities, promoting our services and connecting with the wider community. What you'll bring | Nga pukenga kauneke We strive to provide an outstanding service experience for our clients, so building strong, positive relationships is key. You will need excellent interpersonal skills and the ability to engage with people from diverse backgrounds. You should be comfortable navigating multiple systems and quickly learning new processes. Technological proficiency is essential to effectively deliver services in this role. What you'll need to succeed | Ko nga mea ka hiahiatia e koe kia angitu A passion for helping others with a strong client-focused approach Knowledge of the Tertiary Education Strategy A proven ability to build and maintain relationships with external partners Strong communication skills, both written and verbal, including the ability to deliver presentations Applicants must be a New Zealand Citizen or have Permanent Residency at the time of application. What we offer | He aha ta matou e tuku The StudyLink Officer role plays a key part in supporting our communities. Every day brings variety, challenges, and opportunities to make a real difference. We foster a positive, inclusive team culture and offer a supportive environment to help you grow and succeed. We embrace diversity and value contributions from all backgrounds. Work Hours This position operates on a rostered schedule between 8:30 am to 5:00 pm, Monday to Friday. Position Description Salary range: $60,707.00 - $72,990.00 Based on knowledge, skills and relevant work experience. How to apply To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. All applications must be made online. If this is not possible or if you have any queries, please contact Tala on ******** Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. Closing date: Monday 21st October 2024 Joining us Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.