Mo Tenei Turanga Mahi | About the RoleWe are currently seeking an amazing, fixed term (12 months) 0.8 FTE person with proven outstanding customer service skills to join our Information Centre team at the Windermere Campus in Tauranga. The Student Services Advisor is a member of the Student Administration and Services Team and contributes to providing student focussed admission services, and support to all stakeholders the organisation connects with. The appointing salary for this role will be between $50,000 and $57,000 dependent on skills and experience. The Student Services Advisor role at Windermere - Tauranga | Te Pukenga reports to the Team Leader in the Information Centre, and will be responsible for:
Engaging positively with all stakeholders, including prospective and current students via many channelsKeeping abreast of programme information to correctly inform customers of study choicesProcessing of enquiries, applications and short course enrolmentsID card processingEngaging with Faculty staff to ensure a seamless student experienceAccurate processing and adherence to all policies and proceduresHe korero mou | About youTo be successful in this role you will have:
3 years' experience working in a multi-functional customer service role3 years' experience working in the administration of corporate systemsExperience in the use of the Microsoft Office Suite and telephone systemsProven ability to work within a teamStrong empathy and natural ability to relate to diversityExcellent interpersonal, customer service and communication skills with a professional, approachable and helpful manner are the essence of this role. You will have an enthusiastic, positive and proactive working style and a strong desire to help people along with a flexible outlook and an ability to prioritise workloads, exercise initiative and achieve deadlines within an often-interrupted environment.
As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick the boxes or not. We know the people from underrepresented groups, and women in particular, don't apply for roles if they're not a 100% match, but we're not looking for perfection, we are looking for potential. If you can demonstrate the skills listed in the ad, but the experience was gained through whanau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
Mo Matou | About usToi Ohomai, a business division of Te Pukenga, is a vibrant and progressive tertiary institute with regional campus locations in Toi Ohomai Windermere (Tauranga), Toi Ohomai Mokoia (Rotorua).
Toi Ohomai | Te Pukenga is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds to the needs of Maori learners and their whanau, as well as the aspirations of iwi and Maori communities throughout our region (including Maori employers). To deliver effectively on this commitment, we recognise the need for a culturally competent and confident workforce vertically and horizontally across our organisation.
Me pehea te tono | How to applyAs a responsible employer and education provider, Toi Ohomai | Te Pukenga is committed to the protection of children and vulnerable persons and applies relevant policy and practice to meet this commitment. Applicants for this position should have NZ residency or a valid NZ work visa and will be required to undergo pre-employment checks; Successful candidates will be required to undergo relevant vetting and employment checks.
If this exciting and rewarding role sounds like your next career move then we encourage you to apply.
We will be assessing applications as they come in and this role will be closed earlier if we receive a suitable candidate.
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