Position Purpose: Student Registry administrators apply their knowledge of legislation and regulations to the work they are responsible for, including receiving documentation for admission, identity document management and reporting, conferment, records and awards, visa and sponsorship support, and dispatch and student ID documents.
Student Registry Administrators are part of a team that:
Are responsible for providing excellent service by assessing and responding to student/stakeholder-initiated workflows.Provide appropriate timely advice and communication to students and various stakeholders (internal and external).Meet the operational objectives of the Student Registry team as they relate to the University's goals.Support and contribute to the Student Registry team goals, assisting where necessary in team deliverables, projects, process enhancement/development, and research and analysis.Department: Student Registry
Location: Palmerston North
Reports to: Student Registry Manager
Responsible for: Nil
Delegations: Nil
Job Title: Administrator – Student Administration
Key relationships: Internal External: Massey colleges and departments, TEC, ITS (specifically Application Services), Immigration New Zealand, Education agents – overseas and New Zealand, Current and Prospective students, Partner organisations, New Zealand Secondary Schools.
About this area: Student Registry provides core administration support for students, including admission, enrolment, conferment, student records, international compliance, and student fee services. We are a group of professionals with a positive attitude, proactive work ethic, and commitment to current, efficient practices that prioritize student needs.
Massey Core CapabilitiesAt Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles:
Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand society.Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and the people we serve.Embrace Te Reo in practical ways in our workplace interactions, respecting and valuing Maori conventions.We work together with mutual respect and caring:
Act with integrity and trustworthiness, giving credit to others for their work.Work cooperatively to foster and promote the One University approach.Share knowledge and communicate professionally with courtesy and respect.We are future-focused, results-oriented, striving for excellence:
Take ownership and responsibility for delivering results that support University objectives.Provide quality services to our customers, ensuring our students/stakeholders are at the heart of what we do.Deliver or support world-class research, teaching, and learning.AccountabilitiesTeam Goals and CultureWith our team goals focusing on supporting our students, your actions will reflect this by being proactive, knowledgeable, agile, and flexible, aiming to be an expert in your area while understanding across Student Registry.
Ongoing ImprovementContribute to reviews and implementation of Student Registry processes to maximize efficiency and effectiveness:
Proactively build and maintain current knowledge (regulations, policies, procedures, system opportunities) and seek ways to improve our support of students.Student/Stakeholder Initiated WorkflowsBe part of a team providing generic Student Registry advice to students and clients:
Manage Student Registry related enquiries, liaising with College and campus staff when appropriate.Escalate complex enquiries to appropriate team members or departments.Compliance ManagementManage student visas to ensure compliance with regulations.Maintain alternative insurance queries and system integrity.Administrative ProcessesManage student identity records and payments for enrolment.Coordinate production of staff and student ID cards.Records ManagementManage requests for records according to agreed KPIs.Qualifications and ExperienceQualifications: A relevant higher-level qualification such as in Business Administration is desirable.
Experience: Essential: administrative experience in a large organization, experience in business services and process improvement, and proficiency in Microsoft Office. Desirable: understanding of the University regulatory context and previous experience in a tertiary environment.
Capabilities - BehaviourAccountability: Focus on activities with the greatest impact, maintaining urgency and positivity.Communication: Producing clear and impactful communications, adapting to audience needs.Interpersonal Relationships: Collaborating constructively with individuals and groups.Service Excellence: Meeting or exceeding customer needs and expectations.Capabilities - TechnicalAccuracy and Attention to Detail: Ensuring high-quality outputs and learning from mistakes.Problem Solving: Identifying issues and developing resolutions.Digital Skills: Proficient in Microsoft and internal systems.Pre-employment checksRequirement to pass a Criminal and Traffic Convictions (Security) Check performed by the Ministry of Justice.
#J-18808-Ljbffr