SGE_RSDT_920_11/24
Professional Grade 448596 - 71027
Students and Global Engagement
Term length: ongoing
Hours of work: full-time
Position Overview Student Registry - Administrator
At Massey University, Akonga (students) are at the heart of everything we do. Each year, about 30,000 students from around Aotearoa and over 100 other countries choose Te Kunenga ki Purehuroa Massey University to help them realise their ambitions and achieve their true potential.
Massey is an aspiring, Te Tiriti o Waitangi-led university; to join us, you must be completely committed to this. You must also be supportive in our aspiration and engaged in honouring our Te Tiriti o Waitangi obligations and responsibilities.
The Student Registry oversees a broad range of student administrative functions that are vital to supporting the student journey. Our work spans areas such as records, transcripts, documentation, admissions, enrolment, progression, student fees, international compliance, and visas.
We are a dedicated, close-knit team committed to delivering excellent service while supporting students and the university's strategic goals. Collaboration is at the heart of what we do, working across the university to achieve shared objectives.
The opportunity | Te Whiwhinga mahi
We are seeking a dedicated individual to join our enquiry management team within Records and Service Design on the beautiful Manawatu Campus in a pivotal administrative role focused on managing and processing student queries. You will support the day-to-day operations of the Student Registry within the Records and Service Design team, ensuring efficient, professional, and customer-focused responses to enquiries. This role is key to maintaining and improving team productivity and service quality by adhering to established administrative processes.
As part of the wider Student Registry administration team, you will also contribute to other areas of our business when needed, offering variety and opportunities to expand your skills.
The salary band for this role is $48,596 to $71,027 based on skills and experience.
About you | Ko koe tenei
You are a student-centric individual with a service mindset, bringing an eye for detail and an inquisitive approach to your work. With a positive and enthusiastic attitude, you foster a sense of community and see building and maintaining relationships as integral to your contribution. You have strong technical and computer skills, are quick to learn new systems, and can effectively manage your time to juggle multiple tasks and meet deadlines. A passion for delivering exceptional service drives you, and while fluency in Mandarin is not mandatory, it would be advantageous for supporting our international students, many of whom are Chinese.
A relevant tertiary qualification at bachelor's degree level or above is preferred but not essential.
You are also committed to upholding and contributing to Massey's aspiration to be a Te Tiriti o Waitangi-led university.
How to apply | Me pehea te tono
To apply please submit your application online through the Massey Careers portal. Interviews will commence after the closing date of 5/1/2025.
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