Are you passionate about making a difference in students' lives?
Do you thrive in a fast-paced, customer-focused environment?
Join our team at Te Paepoto - Massey University's Contact Centre on our Manawatu Campus in Palmerston North!About the RoleWe are seeking a highly motivated Student Experience Liaison Officer to provide information and advice to prospective and current students about our programmes and support services.
This fixed-term position is available until April 2026 and offers an exciting opportunity to contribute to Massey University's vision of Te Kunenga ki Purehuroa—being a world leader not only in what we do but how we do it.Te Paepoto operates as a multi-channeled Contact Centre, focused on delivering exceptional service and support to our diverse student community.What Massey OffersA stable employer with opportunities to develop your skills.A competitive salary ($56,622–$80,006, depending on skills and experience).Work-life balance with Monday to Friday hours (8:30 am – 4:30 pm).Generous leave benefits, including four weeks of annual leave and one week of paid University holidays.Access to staff perks, discounts, and a substantial contribution to superannuation.Key ResponsibilitiesServe as the first point of contact for students, providing prompt and efficient information and advice.Build and maintain strong relationships with students and stakeholders.Support students in navigating university programmes, processes, and services.Work collaboratively in a team to meet service delivery goals.What You Will BringA commitment to tangata whenuatanga and the principles of Te Tiriti o Waitangi, along with an ability to practice and develop the use of te reo and tikanga Maori.A tertiary qualification (preferred) and/or a qualification in Contact Centre Operations (highly desirable).Experience in a customer-focused environment, with strong problem-solving skills.The ability to thrive in highly regulated environments, with excellent time management and resilience under pressure.Demonstrated experience in building strong client relationships and delivering accurate, high-quality service.What You'll Need to SucceedCommitment to your work schedule.Ability to adapt to changing priorities.Resilience and resourcefulness.A strong focus on accuracy and efficiency.If you enjoy working with a variety of people, thrive in a collaborative environment, and are driven to make a meaningful impact, we want to hear from you!Applications:Submit your application online today.
Applications will be reviewed as they are received, and appointments may be made before the closing date.