At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.
That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions?
If so, let's start the conversation.
The Job Proactively retain, manage, service, and grow an assigned customer portfolio by best practice account management, building strong customer relationships, and owning overall customer satisfaction.
Ensure all customer contract renewals are secured at the best possible terms and conditions. Provide customers with solutions that create trust.
Produce short and long-term account management strategies that enable growth while mitigating risks proactively. Positioned to talk strongly in relation to all Iron Mountain products and services.
The Responsibilities Manage and grow pipeline opportunity while maintaining quality. Provide strategic growth and retention plans for each account. Secure customer contract renewals. Execute customer projects. Cultivate and maintain effective business relationships with C-level decision-makers in strategic accounts. Build and maintain strong, long-term customer relationships, developing trusted advisor relationships with customer stakeholders. Oversee the efficient project management of customer onboarding ensuring any new business is onboarded and invoiced accurately, as quickly as possible. Assist in resolving high-severity requests or issue escalations, as needed, to ensure customer satisfaction. Act as the product and solution provider for all services offered in the market by Iron Mountain, as well as demonstrate a sound level of market and industry knowledge. Drive the Company's differentiation/value proposition in the customer portfolio and identify customer needs/opportunities for lead generation for growth and collaborate to ensure growth objectives are achieved. Own, create, and maintain up-to-date Customer Account Plans for your portfolio, including Account Strategy, and a full organizational structure of each account group to ensure the company is engaged across the entire customer's business including sub-organizations, sister companies, or acquisitions. Proactively target vended and un-vended prospects and key competitor accounts to drive and generate new, profitable revenue growth within Australia (AU) and identify global opportunities. Ensure all business is secured at the optimal terms and conditions for the company.
Own your book of business (BoB) value for the period, high retention/growth focus, and commitment to meeting agreed company outcomes. Reporting and customer account management including compliance, invoicing, sales reporting, risk management, pipeline updates, and revenue forecast. The Person Willingness to travel and be face-to-face with clients. A track record of high performance in B2B Strategic Sales and Account Management. Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level. Experience in activity-based sales processes. Experience in delivering client-focused solutions based on customer needs. Discipline, tenacity with technical aptitude, and a high degree of personal resilience. Excellent listening, verbal, presentation, and written communication skills. Ability to generate ideas and solutions. Account Planning and Account Management skills. Consultative Selling Skills. Negotiation skills. Problem-solving skills. Analytical and financial fluency. Proficiency in MS Office and CRM software (e.g., Salesforce). Advanced Negotiation skills. Business Planning skills. Strong presence, impact, and influencing skills with senior decision-makers. Strong teaming, influencing, and collaboration skills to gain the commitment and secure alignment of staff who are not direct reports. Proven business analysis, proposal development, and financial fluency. Excellent time management and planning skills with the ability to prioritize conflicting demands. Support of all other company agents. Category: Sales
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