Management - Store (Retail & Consumer Products) As the home of gaming and pop culture, yeah, we sell fun - our products are the coolest in the galaxy! - but we also have fun, with spectacular events, celebrations, competitions, and other festivities to brighten your workday. We take pride in being a safe, inclusive and supportive workplace, offering employee benefits that make a meaningful difference, and investing in our people's development to help them build long and rewarding careers. So come and join the fun, and do what you do best - with us! Your new role awaits… As Store Manager, the purpose of your role is to lead your store team, provide quality customer service, run an efficient store and deliver the EB Experience. As you are responsible for the day-to-day running of the store you will need to ensure that there are processes and standards in place for merchandising, inventory, financial and people management. Working closely with and developing your staff, your goal is to build and maintain a strong team that supports the successful operation of the store. In this role you will be responsible for: Providing WOW Service to all customers Managing the day to day store operations Maintaining the store's appearance and organisation to a high standard Inventory control and loss prevention for incoming, outgoing and current stock Maximising the store's profitability using KPI and sales data Coaching and training teams for success and progression Leading by example by adhering to company policies and procedures and displaying an attitude and behaviour that reflects our EB Ethos The role is full time and does require flexible availability across public holidays, nights and weekends. What are we looking for? This role would be best filled by a vibrant, enthusiastic individual who has a passion for customers and service. The essentials: Demonstrated record of personal sales/KPI success Ability to coach and drive teams to KPI and sales success A focus on and passion for providing WOW Service Strong communication, interpersonal and relationship-building skills Demonstrated ability to plan, prioritise and delegate to meet agreed standards and timelines Analysis and problem-solving skills Experience leading, motivating and developing staff High level of attention to detail Excellent merchandising skills What more do we offer? Employee discount at EB Games and Zing in store and online Benefits platform with discounts at all your favourite retailers Flexibility to support you and maintain work-life balance Employee Assistance Program (EAP) for you and your family A little more about us… Over 25 years EB Games has become one of Australia & New Zealand's leading retailers, but we don't do retail like most companies. Step into our stores, office or warehouse and the energy and passion is undeniable. With more than 400 locations, EB Games and Zing Pop Culture stores are the home of expert advice, service, and iconic gaming and pop culture products. If you think you'd be the perfect fit - APPLY NOW! Your application will include the following questions: Do you have customer service experience? How many years of retail management experience do you have? Do you have experience working towards targets and KPIs? Report this job advert Don't provide your bank or credit card details when applying for jobs. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. What can I earn as a Retail Store Manager #J-18808-Ljbffr