Reporting to an Area Lead, as the Store Manager you will provide day-to-day leadership and performance coaching to our Customer Champions to deliver a world class experience to our customers and staff. We have ambitious plans to invest in our people, systems and ways of working to create an omni-channel organisation that delivers unparalleled customer and commercial outcomes.Ko to mahi – what you'll doTake accountability and ownership for the operational running of the store.Lead a team of Customer Champions and a Floor Lead.Work closely with internal stakeholders to facilitate hiring processes and generate staff rosters.Ensure an excellent customer experience is delivered in our retail environment i.e., creating an engaging process where customer needs are met or exceeded.Monitor and deliver store KPIs and targets. Motivate team members to hit their target with guidance given through 1:1s and ongoing mentoring and coaching.Foster a 'customer obsessed' culture within the team.Na tou rourou - what you'll bringNatural people leadership skills with the ability to build a highly engaged and collaborative team.The ability to navigate conflict in high-pressure situations.A flexible & open attitude, driven to help the customer as a priority.Experience of successfully working towards KPIs with the ability to drive others with their targets.Strong people and growth orientation. A desire to support people to be better than they thought possible.Min. 2 years of operational experience in a Retail Sales environment. A strong understanding of Retail operations and processes with the ability to improve processes where needed.Joining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau.If this sounds like you, Apply Now!We stand to uplift, to support and to elevate others.
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