$60,000 – $65,000 + Discounts + IncentivesFull-Time Opportunity with a globally recognized brandCompetitive Salary: $60,000–$65,000 + Discounts + IncentivesCross Border opportunities in Australia and Europe.Enjoy a thriving culture with a supportive, dynamic teamWe're on the hunt for an experienced and passionate Front of House Manager to lead our Newmarket team.
You'll be at the forefront of delivering outstanding customer experiences, fostering a vibrant team culture, and driving the success of our well-established brand.Your RoleLead the NZ Store TeamEmpower and mentor your team to achieve daily operational excellence.Foster a culture of growth, learning, and collaboration.Contribute to the leadership and development of the Australia/NZ Online Team.Drive ProfitabilityAchieve retail sales targets while monitoring key metrics like labour-to-sales ratios.Support in-store and online sales campaigns.Deliver Exceptional Customer ServiceProvide outstanding support via phone and email.Ensure Operational ExcellenceManage rosters, complete reports, and maintain checklists for seamless operations.Why You'll Love This RoleOur Philosophy is based on T.R.U.S.T "Think, Relate, Understand, Solution, Take Action".You will be trusted to put your stamp as the front of house for the store and treat our valued customers as you would like to be treated.Immerse yourself in a vibrant surf culture that values customer service excellence.Lead and grow with a supportive team that shares your passion.Take on diverse responsibilities, from sales and team training to supporting marketing and operations.Contribute to a safe, engaging, and dynamic workplace while driving the success of the TSBW/Coastlines family.What We're Looking ForYou will bring your whole person, with a positive attitude.Experience:Leadership: Proven ability to inspire and guide teams to achieve success.Common sense.Accountability.Business Acumen.Attention to Detail.Soft Skills.Availability: Flexibility to work 5 days across a 7-day roster (9 AM–5 PM).Ready to Apply?If you're passionate about people, love or relate to surfing and watersports, have experience in retail and leadership, we want to hear from you!
Join The Surfboard Warehouse and make a difference by delivering unforgettable experiences for our surf-loving community.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Store Leader?How many years' experience do you have in the retail industry?
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