GPC Asia PacificMovement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.Yet we are more than just a parts and service company. We propel people forward.The RoleWe are looking for a Store Feedback and Research Analyst to join our team. This role is ideal for someone with knowledge of automotive parts. In this role, you will play a crucial part in ensuring the accuracy of our electronic catalogue, helping to keep people and parts moving! Your primary responsibility will be managing and resolving store and customer feedback, ensuring that all queries are addressed efficiently and effectively.Key ResponsibilitiesManage the store and customer feedback process, ensuring queries are resolved within defined frameworks and service level agreements (SLAs).Conduct research on store queries, clarifying issues and investigating to recommend the best solutions.Actively follow up on outstanding issues with internal and external stakeholders.Maintain accurate records and report on application queries from stores.Analyse data from feedback to identify larger issues that require additional attention.What We're Looking ForThe ideal candidate must have strong automotive knowledge, experience and be willing to learn. We are seeking a motivated individual who is passionate about ensuring accurate catalogue records and enjoys problem-solving. The ideal candidate will have strong organisational and analytical skills, with the ability to communicate effectively with a variety of stakeholders.To Be Considered For This Role, You Must DemonstrateA self-motivated and detail-oriented approach to work.Strong analytical skills with the ability to interpret data and provide practical solutions.Excellent communication skills to interact with colleagues, customers, and suppliers.This role is ideal for someone who is early in their career and looking to grow their skills in a supportive and dynamic environment. If you have a passion for accuracy and enjoy working with a variety of stakeholders, we encourage you to apply.Looking After YouWe are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:Staff discounts across the GPC Asia Pacific group of CompaniesPrivate health insurance discountsEmployee assistance programA highly safety conscious work environmentWe proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do thisPaid volunteer leave allowing you to give back to your chosen charity/community organisationAccess to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.comSend your CV to our Careers Team by clicking APPLY!Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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