Career Opportunities: Station Support Officer Shift Whakatane (4997991)Requisition ID 4997991 - Posted - Bay of Plenty - Permanent FT (Applicants must reside in Eastern Bay Of Plenty)Stand at the stern of the canoe and feel the spray of the future biting at your face Mo te tunga | About the role The role of FSSO is to provide customer service for our Front Counter based in Whakatane. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.
The role requires someone with excellent customer focus, be part of a high performing team, attention to detail with a can-do attitude.
The role of an FSSO provides operational and administrative support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing and file management.
The role may entail you relieving the SSO position in either Kawerau or Opotiki Police Station.
Key Accountabilities: The ability to deal with challenging individuals in a customer services environmentA sound knowledge of computer applications, in particular NIA and Microsoft suitesStrong organisational skills with the ability to multitask.Prioritise workflowManage time effectively to complete multiple files and meet deadlinesExcellent verbal and written communication skillsHe aha taau e kawe mai | What you'll bring Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
Must have a New Zealand Full driver's licenseThis role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".
To be eligible for this role, you may be asked to obtain and maintain a national security clearance.
The minimum criteria for this level of national security clearance is:
NZ Citizen who has resided continuously in NZ for the last 10 years, or:
A Permanent Resident who has resided continuously in NZ for the last 10 years, orA citizen of or has resided continuously in one or more of the following countries for the last 10 years: Australia, Canada, United Kingdom, or United States of America, and has a background that can be verified by the NZSIS.To be eligible for this role, you must obtain and maintain a CONFIDENTIAL / SECRET / TOP SECRET national security clearance.
The minimum criteria for this level of national security clearance is:
NZ Citizen who has resided continuously in NZ for the last 10 years, or:
A Permanent Resident who has resided continuously in NZ for the last 10 years, orA citizen of or has resided continuously in one or more of the following countries for the last 10 years: Australia, Canada, United Kingdom, or United States of America, and has a background that can be verified by the NZSIS.To be eligible for this role, you must be able to obtain and maintain a TOP SECRET SPECIAL national security clearance.
The minimum criteria for this level of national security clearance is:
NZ Citizen who has resided continuously in NZ for the last 15 years, or:
A Permanent Resident who has resided continuously in NZ for the last 15 years, orA citizen of or has resided continuously in one or more of the following countries for the last 15 years: Australia, Canada, United Kingdom, or United States of America, and has a background that can be verified by the NZSIS.New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link: If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
This position is covered by a collective agreement and salary will commence between $63,526 and $66,312 dependent on skills and experience relevant to the role.
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process. Please note: Deadline for applications is 5:00 pm on Thursday 14th November 2024. Applications may be reviewed prior to the close date as well as contact made with candidates.
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