Job Description Our Ambassador will be: Responsible for the day-to-day operations of the spa front desk.
Displaying excellent level of customer service at all times, as you are the first impression that our guests will have as they enter the spa.
You will be expected to be exceptionally well groomed, polite, informative and knowledgeable.
At all times you must be representative of the qualities of someone delivering luxury service standards.
To provide warm, welcoming service without compromise to all guests.
Establish a long term relationship with customers.
The leading expert in all areas of retail and treatments.
Able and available to answer any questions that guests may have and give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales.
Takes control of rebooking guest after treatment.
Perform treatment most suited to guest utilising a range of techniques.
Knowledgeable about all aspects of treatments, spa therapy and the facility Monitors, maintains and re-stocks assigned room with products, supplies, disposables and work tools.
Qualifications Previous experience in a similar role is essential, within the luxury spa environment; Knowledge of spa booking system or a similar property management system, preferred; Organises time and work efficiently; Excellent eye for detail and an understanding of luxury guest expectations; Excellent verbal and written communication skills; Team player with a can do attitude; Has the ability and willingness to undertake further development; Works under pressure without negative impact; Develops and maintains co-operative working relationships; Projects professional image at all times through personal presentation / interpersonal skills; Initiates contact and establishes rapport easily.
Strong presentation skills High degree of self-awareness with demonstrated aptitude for self-improvement Additional Information Learn your Way - Access to Docebo so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide Complimentary meals on shift Accor's Parental Leave Scheme - up to 10 weeks of leave Access to our Employee Assistance Program