Spa Manager, Wai Ariki Hot Springs & Spa New Zealand, Wai Ariki Hot Springs & Spa - Rotorua 3010 An unforgettable, authentic, world-class guest experience
Brand new facility – Hot Springs and Spa
Rotorua – the beating heart of the North Island
About the Role The Spa Manager is responsible for the 5-star spa experience of our guests. The Spa Manager's areas of responsibility include building and maintaining a talent team with a strong focus on guest experience, spa treatments, sanctuary bathing and sanctuary retail. The Spa Manager has financial accountability to achieve the agreed budgets of the spa department.
Key Accountabilities Lead a team of Spa Therapists to deliver an approved 5 star guest experienceOperate a unique cultural journey through the spa experienceOversee the training and development of the Spa TherapistsAssess employee performance and ensure accountabilityRostering and recruitment of Spa TherapistsFoster positive and consistent guest relations, handle guest enquiries and complaints promptly to exceed the customers' expectationsEnsure good operational order of the Spa including presentation standards and stock levelsManage use of products and consumables with the spa to meet COG within consumables & professional productsMeet retail sales targets through training of team membersFinancial accountability over the Spa's performanceDesired Skills & Experience Essential Tertiary qualifications in Spa Management or related fieldDiploma in beauty therapyNZ Police checkDesirable First Aid & CPR CertificateQualification in Te Reo MaoriMember of an industry bodyAbility to understand and speak Te Reo MaoriSound knowledge and understanding of tikanga and Te Ao MaoriAn understanding of Ngati Whakaue CultureThis is an outstanding and unique opportunity to leave your mark on this new business. If you believe you have the required skills and are excited about the opportunity, we would love to hear from you. Click the Apply Now button and upload a covering letter and CV.
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