Spa Manager, Wai Ariki Hot Springs & Spa
New Zealand, Wai Ariki Hot Springs & Spa - Rotorua 3010
As a sense of place, we pay homage to those who have walked before us, our tipuna, offering a beautiful selection of rituals drawn down from Ngati Whakaue Maori Culture, traditions, and nature's own Aotearoa.
Welcome to Wai Ariki, a world-class unique cultural and spa treatment experience that is proudly Ngati Whakaue Maori. This brand-new facility is a jewel in Rotorua's crown, bringing together the historic healing qualities of the geothermal waters with our unique Ngati Whakaue Maori culture to bring a truly outstanding experience to visitors, within a spectacular setting.
About the Role
The Spa Manager is responsible for the 5-star spa experience of our guests. The Spa Manager's areas of responsibility include building and maintaining a talent team with a strong focus on guest experience, spa treatments, sanctuary bathing, and sanctuary retail.
The Spa Manager has financial accountability to achieve the agreed budgets of the spa department.
Key Accountabilities
Lead a team of Spa Therapists to deliver an approved 5-star guest experience
Operate a unique cultural journey through the spa experience
Oversee the training and development of the Spa Therapists
Assess employee performance and ensure accountability
Rostering and recruitment of Spa Therapists
Foster positive and consistent guest relations, handle guest enquiries and complaints promptly to exceed the customers' expectations
Ensure good operational order of the Spa including presentation standards and stock levels
Manage the use of products and consumables with the spa to meet COG within consumables & professional products
Meet retail sales targets through training of team members
Financial accountability over the Spa's performance
Desired Skills & Experience
Essential
Tertiary qualifications in Spa Management or related field
Diploma in beauty therapy
NZ Police check
Desirable
First Aid & CPR Certificate
Qualification in Te Reo Mori
Member of an industry body
Ability to understand and speak Te Reo Maori
Sound knowledge and understanding of tikanga and Te Ao Maori
An understanding of Ngati Whakaue Culture
This is an outstanding and unique opportunity to leave your mark on this new business. If you believe you have the required skills and are excited about the opportunity, we would love to hear from you.
Click the Apply Now button and upload a covering letter and CV.
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