About the role: The Solution Delivery Specialist role is responsible for delivering effective and timely support, improving applications, data and processes to ensure business outcomes and stakeholder needs are delivered swiftly and effectively.
Primarily the role focuses on providing technical leadership for a range of deliverables across systems admin, application maintenance/lifecycle, L2/L3 support, projects, UAT, test automation and continual service improvement related activities.
What we're searching for: A customer centric team player with the ability to navigate complex problems and identify smart solutions At least 5 years experience in application development, application support and maintenance roles Experience in supporting, administrating and maintaining patient administration applications (Dedalus WebPAS, MedTech Evolution or similar) and ability to understand patient clinical and administration workflows, business needs and functions Ability to translate complex concepts into plain English when engaging with business stakeholders, vendors, developers, project managers and business analysts Experience with SQL script development, process automation tools, reporting via CyberQuery Experience in managing L2/L3 application support activities, problem management, incident management and business impact analysis Experience with software development lifecycles; traditional SDLC, or modern "agile" methods Ability to produce high quality system and support documentation Experience operating within an Agile, ITIL or Dev Ops environments Experience with SaaS and on prem technologies, systems and tools such as; Jira, Crystal Reports, CyberQuery, VB/SQL scripting, M365, SQL, Oracle DB, Visio Operational and workflow experience with service management tools such as ServiceNow or Cherwell A tertiary level qualification in a relevant field or equivalent experience What we can offer you: Great team culture and working environment Subsidised health insurance Flexible working hours Competitive remuneration packages Situated in the CBD, close to Britomart and ferry transport hubs About Southern Cross Healthcare: Southern Cross Healthcare is New Zealand's largest independent healthcare network; comprised of our wholly-owned and joint venture hospitals, specialist centres, physiotherapy, rehabilitation and workplace wellness providers across New Zealand.
Each year the wider Southern Cross businesses support more than one million New Zealanders through medical care, healthcare and health and travel insurance.
We are driven by our purpose to advance the health and wellbeing of New Zealanders, supported by our not-for-profit DNA that keeps this purpose at the forefront of our focus.
Southern Cross Healthcare patients are supported by a team of over 3000 employees, passionate about making a difference to the health and wellbeing of New Zealanders. They work alongside over 1200 medical specialists who are credentialed to provide services in our hospital facilities.
Now is an exciting time to join Southern Cross Healthcare, as we pursue our vision to transform private healthcare to further improve the health of New Zealanders.
Our purpose and vision are brought to life by a progressive, innovative and inclusive workplace culture. Care is at the heart of all we do. We are looking for high performing people who are eager to play their part in delivering to our purpose.
In return for your extraordinary skills and the high degree of care you bring to everything you do, you will be joining an organisation in which you can truly make a difference.
Make the change you have been looking for and apply now!