Solution Analyst

About Foodies You know New World, PAK'nSAVE and Four Square right? That's us! We are one of NZ's biggest companies, you just don't know it, because in true Kiwi style – we are humble about it (apart from right now maybe)! Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 330+ stores across the North Island. About the role As a Solution Analyst, you will be part of a customer focused, high performing Enterprise Systems IT team, responsible for maintaining application services and providing a 24x7 support model. Based in Palmerston North, this role will focuses on providing day to day support and problem management of critical, customer facing Retail or Supply Chain applications. This includes: -Developing and maintaining effective relationships with key stakeholders and vendors across distribution centres, transport, and the Support Centre. -Troubleshooting or escalating technical issues, working with appropriate technology teams to provide solutions quickly. -Participating and ensuring RCA (root cause analysis) activities on customer impacting incidents are executed and action items are assigned and completed. -Implementing configuration changes to a number of critical Supply Chain solutions to meet business needs and agreed service levels. About you You'll possess excellent communication and interpersonal skills, the ability to multitask and work through issues in a fast paced, complex, operational environment. To be successful in this role it would be helpful to have some of the following: -Experience in working in and providing technical support in an enterprise scale "Agile" environment. -An understanding of top tier tech solutions e.g. SAP, TMS, WMS (Blue Yonder/JDA). -Able to understand and deliver services which are provided on a 24x7x365 basis Benefits Benefits of this role include flexible working, health insurance, free parking and participation in company superannuation fund. Experience awesome. Achieve Awesome. Be awesomely you. We're proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do. We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whanau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.

#J-18808-Ljbffr