Weta FX Engineering Department is seeking a versatile and enthusiastic Engineer to help support a set of client artists working on pre-production deliveries for a major project. This pre-production work includes supporting work on assets, layouts, environments, motion and animation, as well as on-set workflows and virtual production operations.If you're passionate about collaborating with and helping users create visually stunning films, we want to talk to you!This opportunity is to join Weta FX's client-facing support team for our customer software and on-set virtual production tools. You will be charged with maintaining Weta's tools and technology used to facilitate the virtual filmmaking process. Your role will involve triaging issues, identifying bugs and bottlenecks, and collaborating with on-set artists to find pragmatic solutions to high-priority problems. This role operates in a dynamic and fast-paced environment, and you are expected to handle high-pressure situations with composure and confidence. Additionally, it's important to be aware that this position may require working flexible hours or on weekends to meet the demands of production.What you'll be doing:Provide front-line technical support for artists authoring content for virtual productionTroubleshoot software, debug issues and liaise with other development teamsAssist in testing, deployment, and training of new software and workflowsTriage issues from engineering and pipeline software support queuesProactively identify and find resolution to bugs and performance bottlenecksWhat we're looking for:Python debugging and profiling experience (additionally, Linux experience is a strong preference)Customer oriented, demonstrating insight into user's challenges and the ability to provide support to ensure a positive user experienceExcellent communication and teamwork skillsStrong sense of prioritization and pragmatic approach to problem solvingCan work independently and collaborate with technical and artistic teams across the facilityYou might also have:Ability to convey complex topics simply and cater to the appropriate audience (e.g. discussing something with a C++ engineer vs TD vs Animator)Familiarity with VFX production pipelines and common DCC apps (Maya, Motionbuilder, etc)Hands-on experience with debugging tools such as gdb, vtune, heaptrackAt Weta FX we celebrate our diversity and believe in creating an environment where all our crew feel welcomed, respected, supported and appreciated. We define ourselves by the quality of our work, and we're striving to build a workplace experience that's second to none. Here at Weta FX we value open minds and encourage our crew to be themselves.We aim to provide a discrimination-free experience, beginning from the moment you apply for a role with us. If there is anything we can do to make the recruitment process easier, please let us know at ******.
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