Job Details:Permanent, Full-time PositionMonday-Friday, 40hrs a weekLocated at New PlymouthAll training is providedAre you interested in making a difference to people's lives?Want to use your customer service and sales skills for something good?At ResMed we want people to Awaken their best by offering solutions to help people get the best night's sleep possible.So if this excites you then keep reading, as this is not a normal customer service or sales role.About ResMed:At ResMed we pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases.Let's talk about the team:EdenSleep is our New Zealand operation that has been supporting New Zealanders to sleep better for over 20 years. Come and join the energizing team and make a difference to the sleep health of many New Zealanders as part of your daily routine.Let's talk about responsibilities:As a Sleep Coach for EdenSleep, you will focus on helping people achieve outcomes with their sleep health. Reporting directly to the Team Leader, you will be a natural communicator with pride and personal interest in your work. You will have a strong customer service focus, with empathy, compassion, and a drive to deliver the best outcome.Our team is small, and our industry is ever-evolving, so we value teamwork and helping each other, with our customers at the heart of what we do.To succeed in this role, you will have the following:Previous experience in a busy retail or customer service role.Provide caring and outstanding reception duties to our customers.Ability to maintain compassion and remain calm under pressure.A strong customer service focus, always looking for the best outcome for the individual.Strong and adaptable communication skills.An active listener with the ability to find solutions to customer concerns and issues.Excellent computer skills and the ability to operate across multiple platforms.Confidence in using Microsoft programs including Excel.Previous experience in healthcare and/or MYOB is highly regarded.What's in it for you:Training is provided - we look for a great attitude and someone eager to learn.Job satisfaction - you will come to work each day knowing you are making a difference helping people achieve a better night's sleep.Benefits - as part of a global company, we provide benefits such as an employee assistance counselling line to support our team's mental fitness.Should you meet the above criteria and are interested in hearing more, apply now! Interviews are happening soon.Joining us is more than saying yes to making the world a healthier place. It's discovering a career that's challenging, supportive, and inspiring, where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thriving on the innovative ideas this generates.If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
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