Sleep Coach Customer Service, Hamilton (Full-time)Apply locations Hamilton, New Zealand time type Full time posted on Posted 2 Days Ago job requisition id JR_037744
Permanent Position/ Full-time (40 hours)
Monday - Friday role with rotating Saturdays
Located in Hamilton
Training provided
Are you interested in making a difference to people's lives?
Do you want to use your customer service and sales skills for something good?
At EdenSleep we want people to "Awaken their best" by offering solutions to help people get the best night's sleep possible.
If this interests you then keep reading, as this is not a "normal" retail or customer service role.
About EdenSleep: EdenSleep is our New Zealand branch of ResMed with sleep clinics across the country. We change lives with award-winning medical devices and cutting-edge cloud-based software applications that better diagnose, treat and manage sleep conditions such as sleep apnea, chronic obstructive pulmonary disease (COPD) and other chronic diseases. ResMed is a global leader in connected care, with millions of patients remotely monitored every day.
Let's talk about responsibilities: As a Sleep Coach for EdenSleep, you focus on helping people to achieve outcomes with their sleep health. Working within a sleep clinic and reporting directly into the Team Leader you will be a natural communicator with a pride and personal interest in what you do. This is a unique and exciting role with diverse responsibilities:
Provide advice and support to people who want to improve their sleep quality
Administration and reception duties
Facilitate sleep tests and work closely with sleep physicians
Educate people on their sleep health
Find solutions that are tailored to the customer and assist people with their therapy and facilitate the sales of our medical devices
To succeed in this role, you will have the following: Previous experience in a busy retail, customer service or administration role
Provide caring and outstanding reception duties to our customers
Ability to maintain compassion and remain calm under pressure.
A strong customer service focus that is always looking for the best outcome for the individual.
Strong and adaptable communication skills are a must.
An active listener with the ability to find solutions to customer concerns and issues.
Any previous experience in healthcare, pharmacy or medical administration is highly regarded.
What's in it for you: Training is provided - we look for a great attitude and someone eager to learn
Job satisfaction - you will come to work each day knowing you are making a difference
Rewards - bonuses to celebrate the success of the NZ team
Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our teams' mental fitness
Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
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