Auckland Airport – Auckland airport, North IslandWe are in search of a SkyGate Security Coordinator, in a permanent role to join our team. Our team is responsible for a wide range of security and safety tasks at Auckland Airport. This includes managing unattended bags and ensuring compliance with Civil Aviation Authority (CAA) regulations, which may involve covert operations. We maintain the integrity of the airside boundary fence and respond to incidents involving disorderly or intoxicated passengers, as well as assisting members of the public experiencing mental health issues, along with other incidents. Additionally, we enforce Auckland Airport By-Laws, collaborate with the New Zealand Police to resolve incidents within the airport, and conduct ongoing investigations into criminal activities by members of the public and breaches against airport workers who fail to comply with specific rules necessary for maintaining their access cards, as well as other individuals using the airport for commercial purposes.The hours for this role are based on a rostered shift pattern: You will be required to work a roster of 6 days on and 3 days off consisting of Morning, Afternoon, and Night shifts (Mornings 0600-1500, Afternoons 1430 – 2300, and Nights 2230 – 0700). It is essential that you are available and committed to working a rostered shift pattern.Your key responsibilities are:Respond and attend to reported security incidents at the airport in a timely mannerThoroughly investigate & document security incidents and follow them through and resolve where possibleConduct proactive preventative taskings such as foot and mobile patrols of the airport terminals & airport environs to detect and deter any potential criminal activitiesProvide support to any emergency or planned events which may affect airport operationsConduct random covert security operations of airport airside/landside access points as part of continuous security improvement aligned to CAA complianceEnsure company policies and procedures in place around the security of information from company systems i.e. CCTV & Access control, are always complied withDevelop and enhance close working relationships with airport stakeholders, border agencies & police for the ongoing betterment of the safety & security of the Airport PrecinctMaintain the confidentiality of sensitive matters attended to or investigated by the teamWhat you'll bring to the role:To have an inquiry mindset and can investigate incidents proactively and independentlyTo possess strong customer service skills with experience, along with the ability to communicate professionally and clearly, both orally and in writingPrevious experience working in a security, operations or investigative environment is valuable; however, it is not a requirement as long as you have the right mindset to learn and work hard. Continuous training will be provided to equip you with the relevant skills and knowledge to thrive in the roleExperience working in a complex stakeholder environmentWell-developed skills as a team contributor, with demonstrated ability to collaborate effectively across functional linesAbility to learn and effectively utilize complex computer applicationsExcellent relationship-building skills at all levels of the organisation with the ability to build strong networks with key stakeholdersDemonstrated success in applying influence and/or negotiating to achieve a win/win outcomeAbility to think strategically and cope with business complexityOpen mind to learn relevant legal frameworks in New ZealandAbout us:Auckland Airport is more than just a business. It's a truly unique place with an important role to play in New Zealand's recovery. Together we're its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment, and for the prosperity of Aotearoa. We're all about creating a sense of place where everyone can thrive, and one where others aspire to work. We're a diverse and inclusive workplace and welcome people from all walks of life.If this role sounds like you, we'd love to hear from you. Click the "Apply" button now.
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