About the roleAre you looking to make an impact in retail, repurposing pre-loved goods and helping those most in need?
We are seeking an energetic and dedicated Shop & E-Commerce Manager to oversee all aspects of our new Uptown retail outlet, as well as drive our new online shop.
Our retail stores offer a wide range of shopping opportunities, including preloved goods donated by individuals and organizations.
Join our team and uncover hidden gems from all eras and seasons, including men's and women's clothing, accessories, bric-a-brac, books, music, and more.
As part of our new retail strategy, which includes the introduction of an exciting new sub-brand, you will play a crucial role in shaping our future.
Duties Lead our team to maximise profitability, initiate campaigns to increase public awareness and sales.
Collaborate with our volunteer services manager, assign volunteers and staff to cover shifts.
Supervise the shop floor, role model sales and encourage the team to actively sell and reach targets.
Plan out and develop landing pages, collections, and product listings in advance.
Support and leverage e-commerce customer relationship to derive income and brand engagement.
Skills Previous experience in a similar role, ability to demonstrate strong management skills.
Proficient in IT and experienced in managing online shops and cloud-based systems.
Excellent customer service skills, both in person and online.
Confident in maintaining accurate records.
Possesses physical strength necessary to lift and move inventory.
Benefits 5 x 'Mission leave' days, additional to annual and sick leave.
Access to EAP & external supervision.
Access to kapahaka, and weekly waiata.
Ongoing training and development.
15% discount at Auckland City Mission Op Shops.
Access to low cost, farm fresh produce on a weekly basis.
Close to public transport.
Career progression opportunities.
About the organisation:Auckland City Mission - Te Tapui Atawhai supports Aucklanders in greatest need.
Our services have evolved as the city's social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all.
Since our doors opened more than 100 years ago, this has been our 'why'.
Today we operate across 10 sites in Tamaki Makaurau.
We offer support for however long and in whatever way needed – for some people that's simply accessing one of our many services, for others that's a complex journey with our full support.
Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Ahuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards.
These awards recognise our mahi to create a workplace which empowers Maori, and where Maori solutions can be developed and offered to the people who we support.
