Responsibilities:
Shift Leaders are generally responsible for coaching Team Members throughout their shift, to execute operational brand standards and deliver an excellent and friendly guest experience. They set goals, provide job assignments and motivate others, by celebrating successes and providing timely feedback.
Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members as requested
Provide coaching and feedback to crew members
Operational Excellence
Create and maintain a guest first culture in the restaurant
Resolve guest issues and/or conflicts
Ensure brand standards, recipes, and systems are executed by all team members
Maintain a safe, secure and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Ensure all products are prepared according to brand standards
Guest Focus
Understand and exceed guest expectations, needs and requirements
Develop and maintain guest relationships
Display a sense of urgency with guests
Seek ways to improve guest satisfaction; asks questions and follow through
Resolve guest concerns by following brand recommended guest recovery process
Passion for Results
Set and maintain high standards for self and others; act as a role model
Consistently meet and/or exceed goals
Contribute to the overall team performance; understand how his/her role relates to others
Problem Solving and Decision Making
Identify and resolve issues and/or conflicts
Use the information at hand to make decisions and solve problems; including others when necessary
Interpersonal Relationships & Influence
Develop and maintain relationships with other team members
Operate with integrity; demonstrate honesty, treat others with respect and keep commitments
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