We are looking for a Services Account Representative (SAR) who will be the main customer contact for operational Services business matters – including, but not limited to, management of service contracts, service coordination and customer support.
You will be a key part of the Customer Service and Design team and the Services Market Operations team, covering one or more customer accounts, working closely with stakeholders across all areas and levels of the business, offering a quality service with innovative solutions, looking to drive excellence in customer satisfaction.This role is based in Hamilton, New Zealand at our Head Office.What You Will DoAs a Services Account Representative you will:Work with orders and order coordination of relevant parts and materialsExecute relevant purchasing and invoicing activities and participate in strong collaboration between service administration teamsParticipate in service contract fulfilment and follow-up; Managing service scheduling conflicts and scope fulfilment and/or variationsLead communication and planning with customers for service and maintenance eventsLead customer enquiries to resolution; Responding and channeling it into the organisation as requiredSupport the sales team and customer to achieve desired outcomesWe believe you haveWe believe that you are a person with strong customer service skills, a drive for results and the ability to prioritise and deliver what is needed.
You will be a team-player who is successful in building good relationships with colleagues.
With a proven ability to build and maintain successful relations with customers, you have the ability to manage contracts and easily solve scheduling conflicts.In addition, we are looking for a new team member who has:Minimum 3 years' experience in administration, across boundaries is preferred.Strong productivity and continuous improvement focus.Excellent communication skills, both written and oral.Keen attention to detail and an analytical mindset.Intermediate to advanced Excel skills.Experience in SAP.Experience in a CRM system advantageous, but not essential.We Offer YouA variety of exciting challenges with ample opportunities for development and training in a truly global landscape.A culture that pioneers a spirit of innovation where our industry experts drive visible results.An equal opportunity employment experience that values diversity and inclusion.Market competitive compensation and benefits with flexible working arrangements.
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