Thirdera is seeking a ServiceNow Engagement Manager who is experienced working with ServiceNow customers and has proven success estimating and managing scope, schedule and cost for complex ITIL and ServiceNow projects. The candidate will be fluent with current project management methods (agile, waterfall, etc.) and have the ability to leverage their key experience to align with client requirements and the environment.
What is Thirdera? Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitisation and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Our architects, developers, consultants, designers, and project managers help our customers transform, get more from ServiceNow, and unlock hidden potential. We are ushering in the next era of transformation, digitisation, automation, and partner expectation, all with and at the speed of NOW.
Responsibilities Act as ServiceNow leader and consultant to communicate Thirdera's unique approach to fulfilling requirementsProvide a single point of contact for customer projects, demonstrating exceptional communication and ensuring the highest level of customer satisfactionCoordinate, manage and ensure completion of all project tasksLead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully deliveredEstablish customer requirements, prepare deliverables, and lead teams to successful delivery in terms of scope, budget, client satisfaction and achievementProvide day-to-day support in a highly cross-functional organization. Be a "go-to" authority for the functional team on deployments and projectsContribute to the growth of our company by helping to build out collateral, improve existing methodologies, conduct internal training, and develop best practice improvements. Drive continuous improvement of user experience, implementation methodology, and service offerings based on client experiencesTravel to customer sites as needed Qualifications 5-7 years of previous experience in an Engagement Manager / Project Manager roleProject estimation experienceAbility to communicate to both technical and non-technical stakeholdersProven project history maintaining high customer satisfaction in complex environmentsWorking knowledge of ServiceNow and ITILProficient with MS Office and other productivity and project management solutionsStrong history of problem-solvingWhat's in it for me? Opportunity to join the fastest growing pureplay ServiceNow Partner globallyWork with some of Australia and Zealand's leading brandsAmazing career opportunities as we continue to grow and open in new regionsFlexible working arrangements