Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.Service Technician must maintain strong local service capability to provide the support required to channel NZ Refinery contract and for this to succeed its imperative that we show and maintain a reliable service and delivery capability, that along with our PNG service and support for Oceania looking at the competitive landscape AES operate a service capability in NZ that supports the local market.Duties & ResponsibilitiesResponsibilities:Stripping, assessing, rebuilding, and testing mechanical seals, couplings, and associated equipmentConsistent and timely completion of Service-related documentation including repair work quotations and parts planningScheduling jobs for repair and prioritizing workComplete inspection and test plans consistent with meeting the required corporate compliance standardsCollecting and providing information to the team for successful delivery solutions to customersAssist in root cause analysis investigationsOffer troubleshooting advice and reliability solutions in conjunction and collaboration with company technical personnel as requiredComplete periodic reporting requirements as agreed with managementCapable of managing and maintaining a clean workshop to cooperate standardsWork with sales and technical support staff in generating business opportunitiesWork with document control systemsAttend customer sites to provide Service-related support as requiredDevelopment and maintenance of systems and computer skills as requiredOther duties as requiredWorks closely with Internal Sales, Service and Operations TeamsWorking relationships with all JC employees GloballyThe IndividualSkills and Experience:Two+ years industry experience post apprenticeship in rotating machinery – including product machining (turning, drilling, milling) and hands on experience with rotating equipment preferredTrade certificate or equivalentA professional knowledge of functional computer skills with common softwareExperience in SAP Sales and Distribution is preferredDiversity & Inclusion:We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
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