Build your best future with the Wormald team in Hawkes Bay!At Wormald, we have a strong, stable and supportive team culture, and we're passionate about what we do – Fire Protection!We are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 135 years and enjoy a reputation of providing the most capable and reliable safety products and services nationwide.You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!We have an opportunity for a Service Supervisor to join our team in Napier!As our Service Supervisor, you will be responsible for all day-to-day running of the Service team to ensure financial and customer expectations are met. You will be required to organise staff and other organisational issues within the department including all material to ensure jobs are completed on time and in spec. The position involves all tasks related to the smooth operation and well-being of the department.What We Offer$2,000 sign-on bonus + $3,800 relocation assistance if you are successful in your application (conditions apply)Fulltime Permanent employment; 40 hours per weekYou will be supplied with a fully maintained company vehicle, smart phone, laptop, PPE and uniformYou will get ongoing training and opportunities for professional development and upskilling including NZQA qualificationsCompetitive salary package based on your skills and experienceWhat You Will DoEnsure that work carried out is to the satisfaction of the customer and is of the highest quality in the industry and meets all legal and technical requirementsEnsure that work is done in an efficient and timely manner so as to maximise the department profitability by using the department's resources most efficientlyInstallation, fault finding and repair of existing and new systems to the required standards and to the satisfaction of the customerAccurate and punctual timekeeping of labour and materials expended.Maintain documentation for both management and clients relevant to each job on a daily basisLiaise with clients, regularly communicating the condition of the system/s, including gaining approval for the undertaking of any repairs requiredPursue all opportunities to obtain additional business and expand our client baseHow You Will Do ItParticipate in training offered by the Company and outside sources to keep abreast and ahead of developments in the industry and to improve your own skillsCreate a rewarding and fulfilling working environment for all staffProvide enthusiastic and energetic leadershipEncourage positive attitudes, initiative, company loyalty, and participation in company programsReview staff on a regular basis to monitor their progress and to implement any programs to maximise their effectivenessEnsure that all staff work in a safe working environment and make any and follow all health and safety guidelinesReport all health and safety incidents to the appropriate authorities immediatelyTake all steps practical to ensure that Wormald is held in the highest regard by our clientsDemonstration of enthusiasm towards products and services both used and provided by the companyPromote work outside of your department and immediately pass all enquiries to the appropriate departmentLiaise and follow up with clients to ensure their satisfactionActively pursue new clients to increase Wormald's client basePass on any opportunities for the company that you may come across to your managerReport weekly to the Branch Manager on the Service Team's financial performancePromptly advise management of any future shortcomings and the reasons why so that corrective action can be takenEnsure work carried out is invoiced promptly. Jobs invoiced within 48 hours of completionClose jobs, take profit, close purchase orders and other administrative duties required to maintain a tidy ledgerLiaise with the credit control department and coordinate and participate in whatever steps are required to be taken to reduce the outstanding debts to the lowest possible levelEstimate and action client requests and job variations as necessaryMonitor workload and dispatch resources to suitMonitor the control and use of company tools and equipment within the departmentEnsure that company vehicles are kept in a safe, clean, and tidy conditionEnsure that all staff have adequate tools and equipment to perform their jobsEnsure all staff have and use Personal Protection Equipment, and that it is maintained in good conditionWhat we look for?Previous experience supervising/leading a team would be advantageousMust have previous experience within the fire alarm or electrical industry as you will be responsible for all aspects relating to the timely completion of various Fire Alarm related jobsNew Zealand residency/citizenship or a valid New Zealand work visaProficient computer skillsFull NZ driver's licenceExcellent communication skills with a can-do attitudePlease note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.If this is the right opportunity for you - Apply Now!For a confidential discussion and to know more about the role, please email Janis – ******
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