Join Our Team at Coca-Cola Europacific Partners!
At Coca-Cola Europacific Partners (CCEP), you're not just an employee; you are part of a vibrant community dedicated to bringing our iconic beverages and brands to life. If you're ready to help create moments of happiness every day, we want to hear from you!
As a Service and Sales Specialist based within our National Contact Centre in Mt Wellington, you will be the first point of contact for our customers. Your goal is to ensure a seamless and positive experience across phone, email, LiveChat, and other digital platforms. You will handle inquiries, resolve issues, and promote our products, all while maintaining our commitment to exceptional service.
Key Responsibilities:
Customer Engagement: Achieve service level objectives by managing your availability and ensuring prompt responses to customer inquiries.
Issue Resolution: Address customer queries efficiently, ensuring timely resolutions in line with our service agreements.
Feedback Promotion: Encourage participation in post-call surveys to gather insights and improve customer experience.
Sales Support: Understand customer needs and provide tailored product solutions to enhance their experience.
Accurate Data Management: Maintain meticulous records and ensure all interactions are logged accurately.
Safety Commitment: Contribute to a safe workplace by adhering to health and safety practices.
What we're Looking For:
Minimum of 2 years in customer service or retail, with a strong focus on customer satisfaction.
Effective time management.
Attention to detail and strong problem-solving abilities.
Excellent communication skills and relationship-building aptitude.
Self-motivated and able to work independently and as part of a team.
In return for your commitment, we offer:
Competitive salary and benefits package.
Opportunities for growth and advancement.
A supportive and inclusive work culture.
Ready to Make a Difference? If you're passionate about delivering outstanding customer experiences and being part of a renowned brand, apply now!
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