Service Performance Analyst at Ministry of Health, WellingtonService Experience teamPermanent, Wellington based roleSalary midpoint of $106,289, actual salary dependent on your experienceAt Manatu Hauora – Ministry of Health we are the kaitiaki of the health system, providing leadership and driving strategy and performance. We regulate the health sector and are the primary source of advice on health matters.The newly established Service Experience team is responsible for ensuring the quality of the end user experience for all digital technologies for the Ministry. The team hold relationships with key partners and suppliers, including Health NZ, and make sure the Ministry's needs are met.Ko ake mahi - What you'll doAs the Service Performance Analyst, you will establish and maintain service management performance reporting across all digital services provided to the Ministry. You will analyse service delivery performance metrics, identify areas for improvement and report on the actions required to maintain and enhance service levels. You will foster strong relationships with Ministry kaimahi and stakeholders to ensure their feedback is captured and championed in all service performance decisions. You will ensure visibility of all Ministry licensing, subscriptions, contract schedules and renewals ensuring compliance and alignment with Ministry needs.Excellent analytical skills and information seeking abilities with experience in implementing or maintaining performance management frameworksBusiness or process analysis experienceKnowledge and understanding of Information Technology Infrastructure Library (ITIL) and its principlesEffective communication and interpersonal skills and ability to relate to a wide range of peopleProven ability to quickly pick up new systems and softwareKo matou me to matou whare - What we bringUnlock your career potential at Manatu Hauora, where you'll discover a world of opportunities for personal and professional growth. We're not just a workplace; we're a whanau that values your well-being and the importance of work-life balance. At Manatu Hauora, diversity and inclusion are woven into the fabric of our culture, ensuring that every voice is heard and every perspective matters. Your wellness is our priority, with comprehensive support and resources to keep you thriving. Join us today and be part of a team dedicated to improving healthcare.Our Values underpin how we work together and with the health and disability sector, public service colleagues and communities.Me pehea te tono mai - How to applyTo view the position description and apply, please follow the online process at our Careers Website. Please ensure you upload a CV and covering letter with all applications. If you have any questions, email the recruitment team at ******. To apply, you must hold the right to work in New Zealand. For information on work visa eligibility, check out the Immigration New Zealand website. Applications close on Sunday, 15 September 2024.We value diversity and are committed to working in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference could bring to us. Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.Employer: Ministry of HealthLocation: WellingtonPosition type: Ongoing - Full TimeCategory: Government, Policy, Planning & Regulation
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