Service / Parts Advisor position - Morrell Motors Morrell Motors is one of Taupo's longest standing Automotive Dealerships, operating since 1983. Morrell Motors is a multi-franchise Dealership, authorised agents for Mercedes-Benz, Subaru, KGM, LDV, Fiat, Alfa Romeo, RAM, Chrysler, Jeep & Dodge.
An exciting opportunity has arisen for a Service / Parts Advisor to join our friendly, award-winning and growing team.
To be successful in this position, your skills and attributes will include:
A passion for the Automotive industry
Excellent communication
Excellent customer service
A positive attitude
A current clean NZ Driver's Licence
A reliable and honest work ethic
A clean and tidy appearance
The ability to work well to deadlines and under pressure
The ability to work well in a team environment
Experience in the Automotive industry in parts or service capacity
The successful applicant will in turn receive:
Excellent remuneration package
Ongoing training and the opportunity to expand your skills and progress your career
Front of house uniform
Paid annual Birthday leave
Become a key player on a friendly, ambitious team
This position's job description includes:
Assisting with opening and closing of the Service Centre
Welcoming customers upon arrival to the Service Centre
Taking service bookings and inputting data to DMS diary
Following the process for creating repair orders
Creating parts request forms and liaising with Parts Department on stock availability
Creating accurate job estimates for customers with assistance from After Sales Manager
Checking in service customers and having them authorise repair orders
Communicating any customer concerns with Service Department/Workshop Team Leader
Allocating repair orders to Technicians as guided by the Workshop Team Leader
Procurement and distribution of pre-pick parts packs for Technicians
Communicating up-sell opportunities with customers
Creating workshop/parts invoices for retail and trade customers
Completing thorough handover process at customer collection
Processing of customer payments as per invoices
Courtesy follow up calls to customers 48 hours after service
Other general duties as requested from Management
Maintaining a clean and safe workplace
Being courteous and polite to all customers and staff alike
This position is for a minimum of 42.5 hours per week. 7:45am - 5:15pm, Monday - Friday.
An immediate start can be arranged for the successful applicant with on-the-job training. Contact Mark Morrell - General Manager for a full, detailed job description.
Work alongside industry respected, experienced team members in a company that's going places!
Morrell Motors is a drug, alcohol, and smoke-free workplace.
Applicants for this position should have NZ residency or a valid NZ work visa.
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