We are looking for a pro-active Service Operations Administrator who enjoys working in a dynamic and fast-paced environment to join our friendly National Service team!About The RoleThis 6-month fixed-term role is essential to the smooth running of our New Zealand service team; therefore, you will need to be personable, willing to help, highly organized, show initiative, and have clear and effective communication skills.Main DutiesThe main duties of this role include the setup and management of:Rental activities including consolidation & invoicing.Responding to help desk emails and phone support.Support for maintenance plans.Troubleshooting maintenance-related issues.Supporting warranty maintenance processes.Coordinating the creation of assets from the warehouse to the customer.Accuracy of asset data management and quality.Collaboration with internal teams to ensure accurate and up-to-date service contract information.Following documented processes to understand operational workflows and identify gaps.Help create and monitor reports and proactively follow up to address issues before they impact branch operations.Supporting the team with management of the pricing processes and updates.Any invoicing and credit notes as required.Key Skills Required For This RoleHighly organized with good time management.2-3 years of operations administrative experience.Intermediate Excel skills.Ability to pick up new systems quickly.Self-motivated and performance-driven.An eye for detail in numbers and systems.Good written and verbal communication skills.What Can We Offer You?McAlpine Hussmann is at the leading edge of providing commercial refrigeration and air conditioning throughout Australasia. We have a global footprint and being part of the multi-national company Panasonic, we have access to international research and development and world-class products. A role with us is a great opportunity to join a well-regarded and highly skilled team and expand your career in a rapidly changing industry.Benefits And PerksCompetitive remuneration.Extra leave entitlements - after your fifth anniversary, you will be entitled to an extra week's holiday leave per year and Long Service Leave to celebrate milestone anniversaries.Discounted Health Insurance with Southern Cross.Reward and recognition platform with company discounts from a wide variety of vendors.Opportunity for ongoing development and career progression.Relevant on-job training provided.A great social place to work and a dedicated team who will support you to extend your current skills and grow your competencies.The successful applicant will be asked to do a pre-employment drug screen and provide a satisfactory criminal conviction check.Candidates must have the right to work in New Zealand.
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