Aftermarket Manager (Auckland New Zealand)Location: Mount Wellington-Auckland (NZL, Auckland, NZ - New Zealand)Empowering careers at ARJOAt Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.What is the Opportunity?We have a fantastic opportunity for an experienced Service Manager to join our passionate, highly driven and successful Aftermarket team. This is a national role based in Auckland, overseeing the Arjo Service business.The Service Manager works collaboratively with other Arjo department representatives as well as providing leadership, coaching and direction to the Field Service Technician team to grow and ensure effective delivery of the Service business.The impact you will haveIn Arjo we live by our 12 Leadership behaviours that shapes our culture. Our culture defines us as a company. As a leader in Arjo you will actively encourage and support our teams to develop and grow, and you 'walk the talk'. You make firm and swift decisions with fair, inclusive and informed assessment and never shy away from a question. The leaders in Arjo listen and have curious minds, they are emotionally intelligent. They set clear expectations and are open, visible and accessible in our closely connected international environment.We are looking for a person to:Provide leadership to multiple Service Technicians in the Service team in accordance with company policies and sound commercial sense.Provide knowledge, advice, direction and feedback on a daily basis. Act as a mentor and coach to direct reports.Promote, prepare and sell Service products to customers directly and as required via the product sales team.Engage, coach and develop the team to ensure a high level of technical competency and ability to create a great customer experience.Motivate the team to deliver on the long-term strategy for the Aftermarket business and drive service sales growth.Ensure that all field service reports, customer signoffs, technical evaluations and expenses reports are submitted in writing on a timely and thorough basis.Plan, coordinate and manage daily processes to assure customer satisfaction, maximize overall efficiency on and off-the job site and control costs.Assume responsibility for the Service expense budget.Represent the company at various community and/or business meetings to promote the company and foster positive relations with partners, vendors, and distributors.Build and develop the relationship between the customer and Arjo. Ensure customer satisfaction on an ongoing basis.To be successful in this position, you will possess:At least 5 years' experience in a Service Manager role, leading a Service Team.Experience and knowledge of the healthcare market and established relationships with potential customers would be a benefit, but not essential.Strong knowledge of technical service delivery and inventory management.Strong results orientation and ability to demonstrate experience in achieving targets.A high level of confidence and comfort in various healthcare/medical settings and environments including executive suites.An obvious passion for exceeding customer's expectations.Ability to work collaboratively with both customers and colleagues.Strong impact and presence with the ability to motivate and influence people.Excellent organisational, time management, planning and analytical skills underpinned by personal accountability.Demonstrated expertise with Microsoft Windows operating system and MS Office applications.Technical Acumen, project management experience.What We Will Offer In ReturnWe offer a competitive remuneration and bonus plan with the prospect of building a long-term career, whilst encouraging growth and leadership within this global company. Work in a highly engaged and vibrant workplace culture, which includes:Paid Parental Leave SchemeEmployee Assistance ProgramFree onsite parkingOur Guiding Principles Reward and RecognitionContinuing education and career development planYou will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.Why diversity matters to usAt Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.Successful applicants will be required to undergo relevant Reference Checks, a National Police Check and Drug & Alcohol Screening prior to appointment.For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits. We look forward to receiving your application!About ArjoAt Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
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