The Service Manager role is an exciting leadership position within the Courts and Tribunals Regional Service Delivery team. As a Service Manager, you will coach and support employees to increase capability, foster a culture of high performance, and oversee the delivery of services to ensure operational quality and consistency. This role allows you to lead improvements across service delivery, collaborate with judiciary and external stakeholders. We are looking for someone with experience managing a team, providing guidance, training and support to ensure the team's performance development and efficient performance whilst maintaining a positive team culture and environment, This role reports to a Manager Justice Services and works collaboratively with the team to strengthen people's trust in the Law of Aotearoa New Zealand.
Responsibilities include:
Managing and leading a team of 8 – 12 direct reports
Supporting consistent delivery across courts and tribunals
Ensuring operational quality and procedural compliance
Working with external partners, local iwi and key stakeholders
Overseeing the resolution of operational issues and implementing improvements
No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!
To be successful in this role, you will need the following skills, knowledge and experience:
Bring a working knowledge of the principles of the Treaty of Waitangi and the implications of these for the work of Te Tahu o te Ture – Ministry of Justice
Proven experience in leadership, operational management and customer service delivery
Be adaptable in a changing operations and customer centric environment
You will also possess well-developed interpersonal skills which will enable you to establish relationships and motivate others.
Strong analytical, tactical and strategic ability
At Te Tahu o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.
Joining Te Tahu o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.
We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:
4.4 weeks holiday leave
access to a variety of inclusive and proactive networks
With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
The appointing salary for this role will be between $97,208 - $135,539 based on skills and experience.
To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.
Applications close on 17 November 2024; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.
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