The Service Manager role is an exciting leadership position within the Courts and Tribunals Regional Service Delivery team. As a Service Manager, you will coach and support employees to increase capability, foster a culture of high performance, and oversee the delivery of services to ensure operational quality and consistency. This role allows you to lead improvements across service delivery, collaborating with judiciary and external stakeholders. We are looking for someone with experience managing a team, providing guidance, training, and support to ensure the team's performance development and efficient performance whilst maintaining a positive team culture and environment. This role reports to a Manager Justice Services and works collaboratively with the team to strengthen people's trust in the Law of Aotearoa New Zealand.Responsibilities include:Managing and leading a team of 8 – 12 direct reportsSupporting consistent delivery across courts and tribunalsEnsuring operational quality and procedural complianceWorking with external partners, local iwi, and key stakeholdersOverseeing the resolution of operational issues and implementing improvementsTo be successful in this role, you will need the following skills, knowledge, and experience:Bring a working knowledge of the principles of the Treaty of Waitangi and the implications of these for the work of Te Tahu o te Ture – Ministry of JusticeProven experience in leadership, operational management, and customer service deliveryBe adaptable in a changing operations and customer-centric environmentYou will also possess well-developed interpersonal skills which will enable you to establish relationships and motivate others.Strong analytical, tactical, and strategic abilityAt Te Tahu o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.Joining Te Tahu o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions.We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:4.4 weeks holiday leaveAccess to a variety of inclusive and proactive networksThe appointing salary for this role will be between $97,208 - $135,539 based on skills and experience.To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.Applications close on 17 November 2024; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.
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