Service Manager

SGT Healthcare is seeking an experienced Customer Service Manager to join their team in Christchurch Canterbury. As a Customer Service Manager, you will be responsible for leading the customer service team, ensuring exceptional service delivery to our clients/employers and healthcare staff. Your expertise will help us maintain our high standards and reputation in the industry.
The pay rate will be $29.70 per hour with a minimum of 30 hours a week.
Key Responsibilities:

Lead and manage a team of employers and healthcare staff members.
Develop and implement strategies to meet business objectives and improve sales.
Ensure timely resolution of customer complaints and issues.
Foster strong relationships with clients, healthcare staff, and other stakeholders.
Analyze customer feedback and implement improvements.
Meet organizational targets and goals.
Follow company compliance regulations.

Requirements:

3+ years of experience in customer service management OR relevant qualifications in management.
Proven leadership and team management skills.
Excellent communication, problem-solving, and conflict resolution skills.
Ability to work in a fast-paced environment.
Knowledge of the healthcare industry (desirable).

What We Offer:

Competitive salary.
Ongoing training and development opportunities.
Collaborative and supportive work environment.
Recognition and rewards for outstanding performance.

If you are a motivated and customer-focused individual, please submit your application, including your CV and cover letter.
Only applicants with the right to work in New Zealand will be considered. We are an equal opportunities employer.
Job Type: Full-time
Pay: $29.70 – $32.00 per hour
Expected hours: No less than 30 per week
Schedule:

Overtime
Weekend availability

Supplementary Pay:

Overtime pay

Licence/Certification:

NZ resident visa or citizenship (Required)

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