Service Manager

Air Conditioning & Refrigeration (Trades & Services)CoSell is a privately owned refrigeration company with the mission of being New Zealand's go-to company for commercial refrigeration solutions. We strive to deliver the best service with strong values in Integrity, Pride, Courage, and Respect.We are looking for a positive experienced manager to join the senior leadership team and manage the service department. CoSell prides itself on a fantastic culture and is a leading provider of commercial refrigeration solutions. We are dedicated to delivering exceptional service and support to our customers. We're seeking an experienced and skilled Service Manager to lead our team of refrigeration technicians and drive excellence in our service operations.Responsibilities:Manage service coordinator and a team of refrigeration technicians.Provide guidance, coaching, and development opportunities.Develop and implement service strategies to achieve business objectives with a focus on customer satisfaction.Drive continuous improvement initiatives to enhance service delivery, efficiency, and customer experience.Analyse and report on performance metrics and make data-driven decisions to optimise service operations.Collaborate with the installation department to support and gain efficiencies.Ensure compliance with company policies, procedures, and industry standards.Requirements:3+ years of experience in a service management role, preferably in the refrigeration industry.Proven leadership and team management skills.Excellent communication, interpersonal, and problem-solving skills.Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.Ability to work in a fast-paced environment and adapt to changing priorities.What we offer:Opportunities for professional growth and development.Collaborative and dynamic work environment.If you're a motivated and experienced service professional looking for a new challenge, please submit your application, including your CV and cover letter.
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