The Service Manager role will see you work Monday to Friday at our Hyundai, Isuzu, and Renault workshop in Glenfield, Auckland. This role is to be the main link between the service and workshop departments, and to provide outstanding customer service through the management and prioritising of workshop jobs to their optimum.Your responsibilities will include:Liaise between the service advisors and technicians regarding the priorities and status of workshop jobs.Oversee daily operations of the service department, including scheduling, staffing, and workflow management.Develop and implement strategies to optimise service department performance, including sales, profitability, and customer satisfaction.Foster a positive and productive work environment, coaching and developing team members to achieve their full potential.Maintain high standards of quality and safety in all service activities.Optimise the productivity and efficiency of the Technicians and Apprentices with a view to maximising workshop throughput and profitability.Contribute to the achievement of high levels of customer satisfaction by ensuring all work is processed through the workshop to meet customer expectations of timeliness and quality.Skills & ExperienceProven 3-5 years of experience as a Service Manager in the automotive industry.Valid NZ Driver's Licence.Strong leadership and team management skills, with a track record of motivating and developing high-performing teams.Solid understanding of automotive service operations, including technical knowledge of vehicle systems and maintenance procedures.Ability to multi-task and cope under pressure.Excellent communication, interpersonal, and customer service skills.Currently living in New Zealand and/or hold a valid work visa (if applicable).Our CompanyA privately-owned and operated Multi-Franchise Automotive company, Ingham has grown over four decades to be one of New Zealand's leading automotive groups. With a guiding philosophy of providing quality brands and quality service in all areas of sales, finance, parts, and service.Ingham's passion for the industry and its future means we are always striving to improve and add value to our business.How to ApplyIf you are a results-driven leader with a passion for excellence and a commitment to customer satisfaction, we want to hear from you! Apply now by submitting your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this position. Join us in delivering unparalleled service and driving success in the automotive industry!
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