About the Role As our client's new Service Manager, you will be responsible for overseeing the daily operations of their busy workshop. Leading a team of skilled technicians, you will ensure efficient workflow and embrace their commitment to outstanding customer service. Your goal will be to drive service performance, manage resources effectively, and continuously improve service processes. Responsibilities: Manage and coordinate all service department activities Supervise, mentor, and train service technicians and support staff Ensure timely and accurate completion of service work Maintain high levels of customer satisfaction by addressing concerns and providing timely updates Monitor and achieve service department performance metrics Develop and implement service department policies and procedures Manage parts inventory and ordering to support service operations Oversee warranty claims and service contracts Ensure compliance with all safety and environmental regulations About You: Proven experience as a Service Manager or in a similar leadership role in the heavy equipment or trucking industry Strong knowledge of truck maintenance and repair Excellent leadership and team management skills Outstanding customer service and communication abilities Ability to manage multiple priorities in a fast-paced environment Proficiency with service management software and tools Heavy Diesel certification or equivalent If you can tick the boxes above and are committed to a high standard of work, covering all aspects of maintenance and repair from general service to major rebuilds across a variety of Trucks and Trailers, we want to hear from you! CLICK ON APPLY to submit your application, call 09 600 5153 or email ****** for further information. Due to the volume of response, only shortlisted applicants will be contacted, and this will be within 5 working days. #J-18808-Ljbffr