About the Role
As our client's new Service Manager, you will be responsible for overseeing the daily operations of their busy workshop. Leading a team of skilled technicians, you will ensure efficient workflow and embrace their commitment to outstanding customer service. Your goal will be to drive service performance, manage resources effectively, and continuously improve service processes.
Responsibilities: Manage and coordinate all service department activities
Supervise, mentor, and train service technicians and support staff
Ensure timely and accurate completion of service work
Maintain high levels of customer satisfaction by addressing concerns and providing timely updates
Monitor and achieve service department performance metrics
Develop and implement service department policies and procedures
Manage parts inventory and ordering to support service operations
Oversee warranty claims and service contracts
Ensure compliance with all safety and environmental regulations
About You: Proven experience as a Service Manager or in a similar leadership role in the heavy equipment or trucking industry
Strong knowledge of truck maintenance and repair
Excellent leadership and team management skills
Outstanding customer service and communication abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency with service management software and tools
Heavy Diesel certification or equivalent
If you can tick the boxes above and are committed to a high standard of work, covering all aspects of maintenance and repair from general service to major rebuilds across a variety of Trucks and Trailers, we want to hear from you!
CLICK ON APPLY to submit your application, call 09 600 5153 or email ****** for further information.
Due to the volume of response, only shortlisted applicants will be contacted, and this will be within 5 working days.
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